This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring custom views

Views provide different ways of looking at a form. You can change the default view either to one of the views that are provided out-of-the-box or to deploy a custom view. Your organization can create custom views for any of the forms accessed by your BMC Remedy Action Request System applications.


To ensure that the correct view is displayed to the user, the user's company must be mapped to the required view and their company must be explicitly listed in the Access Control pane of their people record.

The following table contains a high-level outline of the procedures to perform when you are configuring views. To configure the application for custom views, perform all of the following procedures:

Defining a role

Defines the role that you will use later to determine what people see which views.

Mapping a role

Maps the role to a company.

Deploying a view

Maps either the company, a support group, or an individual to a view.

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