Configuring BMC Atrium Service Context for BMC Remedy ITSM applications

BMC Atrium Core components required by BMC Atrium Service Context are installed and configured
Note: You can ignore this step if the AR System server is already configured in the BMC Remedy Mid Tier.

Configuring BMC Remedy AR System to support BMC Atrium Service Context

Web services are registered

Registering the Service Context web service for BMC applications

A user with administrative permissions has been identified with BMC Atrium Service Context

Configuring authentication for BMC Atrium Service Context

Users who will access the Service Context Summary window in BMC Remedy IT Service Management have the correct permissions

In the context of BMC Remedy IT Service Management, the BMC Atrium Service Context permissions are rolled up in the BMC Asset Management permissions.

• For information on BMC Remedy IT Service Management permissions, see User permissions.
• For more information on BMC Atrium Service Context permissions, see BMC Atrium Service Context permissions.

BMC Atrium Service Context has been configured to display the information you want

Configuring attributes in the Service Context Administration window

Configuring BMC Atrium Service Context cache and data retrieval settings

Configure the Owner field

Setting up the Owner field

Troubleshooting

If you have problems configuring Service Context, see Troubleshooting BMC Atrium Service Context.