This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Command Automation Interface

The Common Automation Interface (CAI) module provides a common infrastructure that can be shared across applications including BMC Remedy IT Service Management (BMC Remedy ITSM) applications and the BMC Configuration Automation for Clients application.

The CAI provides event delivery to the target applications. CAI is a back-end component that does not provide a front-end user interface. Additional user dialogs can be defined for each integrated component to push data into the CAI forms. The functionality of CAI is based on the current implementation for SRMS framework command events and the requirements of the Task Management System (TMS) and Data Management.

Functionality provided by the CAI

 Application or moduleFunctionality provided by CAI

Task Management System

  • Communication with BMC Remedy ITSM applications
  • Integration with the BMC Configuration Automation for Clients application

BMC Change Management

Integration with BMC ProactiveNet Performance Management
Service request framework
(support for the Requester console)
Communication with BMC Remedy ITSM applications
Data ManagementMulti-threading

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