This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

BMC Remedy Smart Reporting administration console

The Administration Console is a centralized configuration page that allows admin users fast access to all the controls they need to maintain the system.

To access the Administration console, you must log on to the BMC Remedy Mid-Tier as a Smart Reporting administrator. From the Mid-Tier, navigate to the Smart Reporting Console and choose the Administration tab and click Admin.

The Admin Console is split into the following panels:

Administration tour and help

This panel provides new administrators with a brief overview of the page and access to the Administration Tour storyboard and help.

Administration tour

The Administration Tour storyboard is designed to give users a quick run through the components available in the Admin Console.

By default, if Tutorial Content was loaded during installation, the tour storyboard will be available as sample content. If tutorial content was not loaded, or a custom storyboard is to be used for this purpose, the Administration Tour can be configured through Administration > Configuration > System Tab > General. Here the user can select any active storyboard to use.

Help

The Need Help? section provides admin users with links to wiki documentation.

This is only available when the application name is configured as BMC Remedy Smart Reporting. To change the application the following script can be run on the BMC Remedy Smart Reporting Configuration database:

insert into Configuration (IpOrg,ConfigTypeCode,ConfigCode,ConfigData)

values (1, 'SYSTEM' , 'APPNAME' , 'NewApplicationNameHere' )

The NewApplicationNameHere should contain the name you wish to assign the application.

Note

You will have to stop the BMC Remedy Smart Reporting server before applying this change.

License Countdown

This panel provides super admin users with a quick status check of their licence. The countdown figure changes to red when there is less than 45 days left in order to draw the admin's attention. The expiry date is also displayed in the panel.

License countdown panel is visible to super admin users only.

Usage KPIs

These are designed to help the administrator monitor how much of the system content is actively used.

Note

This option is available only to the BMC Remedy Smart Reporting super admin, usually siadmin user.

KPIDescription
UsersThis monitors the number of registered writers vs. the number of licensed writers, allowing the administrator to see how close they are to the licence limit. When there are less than 5% users left available on the license, the number will be highlighted red.
Unique LoginsThis monitors the number of unique user logins in the last 30 days, allowing the administrator to see how the system traffic is tracking.
DashboardsThis monitors the number of unique dashboard tabs accessed each day for the last 30 days vs. the total number of active tabs available, allowing the administrator to see what proportion of tabs are used. When less than 50% of dashboards are used, they're highlighted red. When more than 75% are used, they're highlighted blue
ReportsThis monitors the number of unique reports accessed each day for the last 30 days vs. the total number of active reports available, allowing the administrator to see what proportion of reports are used.

Main panel 

This contains commonly used definitions and settings in Administration.

OptionDescription
Data sources

This displays a list of data source connections currently available in the system.

Views

This displays a searchable list of views currently available in the system. From here the administrator can add, edit, copy, or delete views.


See BMC Remedy Smart Reporting Semantic Views for more information.

Users

This displays a searchable list of users currently in the system. From here the administrator can add, edit, email, change role assignments, import, and delete users.


See BMC Remedy Smart Reporting users for more information.

Roles

This displays a list of roles currently available in the system, with a count of users assigned to each. From here the administrator can add, edit, copy, and delete roles.

See BMC Remedy Smart Reporting user roles for more information.
User Groups

This displays a list of user groups currently defined in the system, with a count of users assigned to each that you can click on to view a list. From here the administrator can add, edit, or delete groups.

See User groups for more information.

Content Categories

This displays a list of content categories and sub categories currently defined in the system. From here the administrator can add, edit, or delete content categories.

See Content categories for more information.

Field Categories

This displays a list of field categories currently defined in the system. From here the administrator can add, edit, or delete field categories.

See View & Field Categories for more information.

View Categories

This displays a list of view categories currently defined in the system. From here the administrator can add, edit, delete, and assign/unassign field categories to/from view categories.

See View & Field Categories for more information.

Org Reference Codes

This displays a list of org reference codes currently defined in the system. From here the administrator can edit an org ref code.

See Organisation Reference Codes for more information.

Storyboard Themes

This displays a list of storyboard themes currently defined in the system. From here the administrator can add, edit, copy, or delete a theme.

See Storyboard themes for more information.

Content Tags

This displays a list of content tags currently defined in the system. From here the administrator can add, edit, view usage, and delete tags.

See Content Tags for more information.

Data Filter Periods

This displays a list of available date filter periods in the system. From here the administrator can enable/disable periods from use.

Note: This option is available only to the BMC Remedy Smart Reporting super admin, usually siadmin user.


See Date Filter Periods for more information.

Configuration items

IconItemDescription

ConfigurationThis allows the user to configure a wide range of settings that fall under Email, System, Region, Authentication, and Integration categories.

 

Content settingsThis allows the user to configure a wide range of content settings and formatting defaults that fall under Report, Chart, Dashboard, Storyboard, and Browse Page categories.

Images and mapsThis allows the user to load new images into the system, and define items such as raster maps, and WMS layers. Raster maps are images with each zone specified as a unique color which defines the zones to be replaced by heat map coloring.

Email templateThis allows the user to customize the look and feel of system-generated emails.

Administration items

IconItemDescription

Session ManagementThis allows the user to view a list of current sessions, and close selected sessions. This is useful if you have a user that has logged on from one IP address and then tries to log on from another but has been denied access.

Schedule ManagementThis allows the user to view and manage a list of schedules defined in the system. Schedule types include: Broadcast, Cached Filter Refresh, Cached View Refresh, Composite View Refresh, Report Refresh, Report Subscription, and Source Filter Refresh.

Dashboard ManagementThis allows the user to view all available dashboards, check their status, subscriptions, and report numbers as well as having the option to edit and delete selected tabs.

 

System InformationThis allows the user to view current system information including version details, security settings, system resources and more. Sometimes support may ask you for an XML export of these details to assist with troubleshooting.
 Content translationThis allows the system to provide User Entered reporting content across multiple languages by allowing users to translate content such as Report Names, Column Titles, Chart Labels, etc.
 Client OrganizationsThis allows users to view and manage a list of client organizations.
Note: Client organisations is visible to super admin users only.

ExportThis allows users to export content definitions to .xml files for migration and backup purposes.

ImportThis allows users to import content definitions from .xml files for migration and backup purposes.
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