This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

BMC Remedy ITSM integrations

BMC Remedy ITSM applications each provide a set of interfaces that can be used for integrations between applications.

BMC Asset Management interfaces

BMC Asset Management provides a set of interfaces that other applications can use to integrate with the BMC Asset Management application.

Interfaces to BMC Asset Management include interface forms and web services. The BMC Atrium CMDB API can be used for creating, modifying, and deleting CIs and relationships.

For more information, see  creating BMC asset management web services

BMC Change Management interfaces

BMC Change Management provides a set of interfaces that other applications can use to integrate with the BMC Remedy Change Management application.

These interfaces include a set of BMC Remedy AR System forms that provide the ability to define, query, and modify both change requests and release requests. The interfaces also include web services interfaces that are built on these forms to provide a mechanism for interacting with the BMC Change Management application using web services. The interfaces, including web services, are available for both the Change Management and Release Management modules.

For more information, see Change Management and Release Management web services  and Task management web services

BMC Service Desk interfaces

BMC Service Desk provides a set of interfaces that other applications can use to integrate with the Incident Management and Problem Management features of BMC Service Desk.

These interfaces include a set of BMC Remedy AR System forms that provide the ability to define, query, and modify incidents. They also include web services interfaces that are built on these forms to provide a mechanism to interact with the Incident Management feature using web services.

For more information, see developing integrations in the BMC Service Desk documentation.

Note

To avoid breaking legacy integrations, any Remedy user can create tickets in Remedy ITSM, without complete Incident permissions or Incident Management user license to create tickets. For example, an event occurs in an event management system that causes the web services client to connect to Remedy ITSM and create an Incident. In this case, the user is not an incident user but a Remedy user who can create incidents.



Related topics

CAI plug-in interfaces
CAI plug-in permission model

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