This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Adding login IDs and access rights

The Login/Access Details tab in the People form stores the login ID, licensing information, and permissions groups for the individual specified on the People form.

When changing a password for a user, ensure that you do the following:

  1. Change all the Application Licenses and the AR License to Floating.
  2. Change the License Type of the user from Fixed to Floating.

Related topics

Adding a support staff person
Adding non-support staff when adding people information

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