This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Activity permissions

The Activity subcomponent is installed with all BMC Remedy ITSM applications. However, it currently is used only by Release Management. The Activity subcomponent is used to manage a release and to track its progress from initiation to completion.

Activity permissions


Permissions

Description

Application user license type

Activity User

Users with Activity User permission can create and modify all activities

Note: Users with either the Release Master or Release User permissions do not need the Activity User or Viewer permission. These permissions grant full access to Activities.

Best practice: Grant these permissions to users working with the Release Management application who were not granted the Release Master or Release User permissions.

None

Activity Viewer

Users with Activity Viewer permission can view all activities

Note: Users with Release Viewer permissions do not need the Activity Viewer permission. These permissions grant view access to Activities.

Best practice: Grant these permissions to users working with the Release Management application who have not been granted the Release Viewer permissions.

None

Activity Config

Users with Activity Config permissions can perform the following functions that span the following two components:

  • Activity component
    • Configure activity rules
    • Configure activity Templates
  • Task Management System component
    • Assignment settings
      - Configure Task Assignment mappings
    • Integration settings
      - Configure applications that integrate with Task Management System
      - Configure phase management functionality for those applications that integrate with Task Management System
      - Configure Task Status and Status Reason values for application return codes.
    • Task Configuration settings
      - Configure Task Group Templates
      - Configure Task Templates
      - Configure Variable Templates

Note: The Release Config permission grants full configuration access to the Activity configuration settings, with some exception regarding the Task Management settings. If a user does not need full access to the Task Management settings, do not grant them Activity Config permission if they already have Release Config permissions.

Best practice: Grant these permissions to users requiring configuration access to the component functions in the preceding list. Typically, you grant these permissions to someone playing the role of an Application Administrator.

None

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