This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

18.05.004: Patch 4 for version 18.05

This patch includes fixes done in the ITSM for supporting Smart IT functionality and does not impact the ITSM behavior. You can ignore this patch if you are not using Smart IT. For more information, see Smart IT Known and corrected issues .


This patch is required if you are upgrading to Remedy with Smart IT version 18.08.

Before you begin

You must follow the below mentioned sequence when you are upgrading to Remedy with Smart IT version 18.08 by applying this patch:

  1. Apply BMC Remedy AR System 18.05.003 (Patch 3 for version 18.05). 

  2. Apply BMC Remedy IT Service Management 18.05.004 (Patch 4 for version 18.05). 

  3. Apply BMC Remedy Service Request Management 18.05.002 (Patch 2 for version 18.05). 

  4. Apply BMC Remedy Service Level Management 18.05.002 (Patch 2 for version 18.05)

  5. Upgrade to Remedy with Smart IT 18.08 .

Downloading the patch

For download instructions of this patch, see the Smart IT documentation Downloading the Smart IT installation files .

Applying the patch

To apply this patch, see Smart IT documentation Applying a patch .

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