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This documentation supports an earlier version of BMC Helix IT Operations Management on-premises deployment.

To view the documentation for the latest version, select 22.4 from the Product version picker.

BMC

BMC Helix IT Operations Management deployment 21.3

All versions

BMC Helix IT Operations Management (ITOM) is the process of managing the provisioning, capacity, cost, performance, security, and availability of infrastructure and services. By using container images, you can perform a fresh deployment of BMC Helix IT Operations Management in an on-premises environment. The deployment of BMC Helix IT Operations Management on-premises includes BMC Helix Continuous Optimization, BMC Helix Continuous Optimization , BMC Helix Intelligent Integrations with BMC Helix Intelligent Automation and other components.

Learn more about installation in the Deployment overview.

Release notes and notices
updated 04 May

Learn what’s new or changed for installation and deployment of BMC Helix IT Operations Management, including new features, urgent issues, documentation updates, and fixes or patches. 

The release notes in this documentation are specific to installation and upgrade. For complete release notes, refer to the product documentation of the respective component.

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To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Downloading the deployment manager and container images

BMC Helix Operations Management Release notes and notices Open link

Support information

DateTitleSummary
May 02, 202221.3.03.001: PatchFix for the Spring4Shell security vulnerability CVE-2022-22965.
February 24, 202221.3 enhancements and patches

Support for self-signed certificates for BMC Helix Operations Management.

January 12, 202221.3 enhancements and patches

Support for on-premises deployment of BMC Helix Continuous Optimization.

December 23, 202121.3 enhancements and patches

Support for on-premises deployment of BMC Helix Intelligent Automation.


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Getting started

 

Planning

 

As an IT architect or system administrator, you can plan your fresh deployment of BMC Helix IT Operations Management and choose the best deployment method. Plan your environment and pre-deployment activities.

Deploying

 

As a system administrator, prepare for the deployment of BMC Helix IT Operations Management by using containers and perform the post-deployment tasks.


Administering

 

As a system administrator, use the tctl utility to administer and manage BMC Helix IT Operations Management.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.
PDFs

or register to view the contents of this page.


 
FAQs

Here are some answers to the most frequently asked questions about the BMC Helix IT Operations Management containers.


BMC Helix IT Operations Management containers use Linux operating system. The container host systems must have Linux operating system because the kernel is shared between the host and container.

It is theoretically possible to run a Linux virtual machine on a Windows host and deploy Kubernetes across the virtual machine and run Linux containers. However, BMC does not recommend such deployment architecture and does not provide any deployment sizing guidelines for such configurations.

BMC Helix IT Operations Management containers are based on Docker and they leverage a Kubernetes orchestration layer.
  1. Create a certificate signing request (csr) file by using OpenSSL.
  2. Submit the the file <your.domain.com>.csr to your CA and request for signed certificate.
  3. Import the CA's reply.

The data lake tier comprises the following database servers and data sources:

For BMC Helix Operations ManagementVersion
Postgres12.6.0
Open Distro for Elasticsearch1.8.0
Kafka2.7.0-debian-10-r124
Zookeeper3.7.0-debian-10-r25
Redis5.0.12-alpine
Victoria Metrics1.39.3
MinIO2021.4.18-debian-10-r0
For BMC Helix logging
ElasticSearch7.13.0-debian-10-r0
Fluentd1.12.3-debian-10-r4
Kibana7.12.1-debian-10-r0


 
Related spaces

This topic provides a list of spaces related to BMC Helix IT Operations Management.

BMC Helix Platform spaces

BMC BMC Helix Portal

23.323.223.122.422.322.222.121.3

 
BMC BMC Helix AIOps

23.323.223.122.422.322.222.121.3

 
BMC BMC Helix Continuous Optimization

23.323.223.122.422.322.222.121.3

 
BMC BMC Helix Dashboards

23.323.223.122.422.322.222.121.3

 
BMC BMC Helix Intelligent Automation

23.323.223.122.422.322.222.121.3

 
BMC BMC Helix Operations Management

23.323.223.122.422.322.222.121.3

 


 

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Last modified by Ashwini Sawanth on May 04, 2023
installation upgrade itom bmc_helix_it_operations_management container_deployment on-premises home

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