This documentation supports the 22.1 version of BMC Helix Innovation Studio.

To view an earlier version, select the version from the Product version menu.

Permission mapping overview for BMC Helix Knowledge Management by ComAround

Knowledge permissions are defined differently in BMC Helix ITSM, BMC Helix Business Workflows, and BMC Helix Knowledge Management by ComAround. The mapping process bridges these structural differences. As a result, users continue to have access to articles in BMC Helix Knowledge Management by ComAround based on their knowledge permissions as defined in BMC Helix ITSM or BMC Helix Business Workflows.

Related topics

Knowledge permissions and roles mapping from BMC Helix ITSM to BMC Helix Knowledge Management by ComAround

Knowledge permissions and roles mapping from BMC Helix Business Workflows to BMC Helix Knowledge Management by ComAround

User groups Open link in ComAround help articles

How knowledge permissions are defined

The following table describes how knowledge permissions are defined in the applications:

ApplicationKnowledge permissions

BMC Helix ITSM

The knowledge permissions are defined by support groups and the users' Knowledge-Centered Service (KCS) roles. Support groups are set by assignment groups and one or more additional visibility groups, if necessary.

BMC Helix Business Workflows

The knowledge permissions are defined by support groups and the users' KCS roles. Support groups are assigned to knowledge sets. Then, knowledge sets are assigned to articles.

For more information about associations between knowledge sets, companies, lines of business, and support groups, see Creating knowledge sets and knowledge templates Open link .

BMC Helix Knowledge Management by ComAround

The knowledge permissions are defined by the user groups assigned to the portal or folders. A user can be assigned to more than one user group, but each user group has a single KCS role.

Important: Only 64 user groups can be created in BMC Helix Knowledge Management by ComAround.


How knowledge permissions are mapped

The mapping of knowledge permissions is based on the mapping of support groups from BMC Helix ITSM or BMC Helix Business Workflows to BMC Helix Knowledge Management by ComAround user groups (and its link with portals or folders).

Important

BMC Helix Digital Workplace Advanced or BMC Helix Virtual Agent users are not assigned to any support groups. Therefore, you cannot map specific support groups from BMC Helix Digital Workplace Advanced or BMC Helix Virtual Agent to BMC Helix Knowledge Management by ComAround. However, you can map companies to which these users belong in BMC Helix Digital Workplace Advanced or BMC Helix Virtual Agent to BMC Helix Knowledge Management by ComAround user groups. As a result, these users are assigned the Reader role in BMC Helix Knowledge Management by ComAround and can view published knowledge articles in the folders accessible by the user group mapped to their company.

After support groups are mapped with user groups, knowledge permissions assigned to articles in BMC Helix ITSM or BMC Helix Business Workflows are mapped to BMC Helix Knowledge Management by ComAround folders to which user groups are assigned. The synchronization of knowledge articles is based on the original permission settings in BMC Helix ITSM or BMC Helix Business Workflows. Learn more about the synchronization process in Synchronizing BMC applications with BMC Helix Knowledge Management by ComAround.

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