Integrating with another application by using a connector
In BMC Helix Innovation Studio, you can use connectors to integrate the application with third-party system or application. To use connectors, you must add connector configurations, add connector element in Process or Rule designer, and create alias mapping of the connectors. The following section provides information about connectors and connector actions.
A connector is used to connect and configure BMC Helix Innovation Studio based applications with a third-party applications.
For more information about connectors, see Connectors overview.
A connector action is an activity triggered to connect BMC Helix Innovation Studio with a third-party application, by using a connector. You can trigger the connector actions in two ways:
- Provide a unique alias to each connector action and map the application to BMC Helix Innovation Studio. For more information about creating aliases, see Mapping an alias to connector configuration.
- Provide a literal to create mapping of connector actions.
The only difference between using aliases and literal is that in literal, an administrator does not get the flexibility to change the name of connector configuration. While using aliases, you can change the name of the connector action as per requirement and usability.
Alias mapping is the preferred and recommended way of setting up and using connector actions.
Example of extending BMC Helix Virtual Agent by using connectors
The following video (9:17) demonstrates how to alter the conversation flow in BMC Helix Virtual Agent by using data from an external application such as JIRA. The video shows an older version of BMC Helix Platform. The previous product name was BMC Helix Innovation Suite. Although there might be minor changes in the UI, the overall functionality remains the same:
Where to go from here
|Create new connector configurations and provide details of the connector configurations such as Name, Type, Configuration.||Adding connector configurations|
|Use Connector element in Process designer to integrate application with a third-party application.||Integrating applications by using process connector elements|
|Use Connector element in Rule designer to integrate application with a third-party system.||Integrating applications by using rule connector elements|
|Perform mapping of aliases with connector configurations for connector actions.||Mapping an alias to connector configuration|
|Perform troubleshooting of connectors.||Troubleshooting integration service connection issues|