Assign or reassign requests by using the Assignment component

Before you begin

Make sure you create a view definition with Record editor to which you want to add a Assignment component. For more information, see Creating-a-view-for-a-record-instance-by-using-record-editor.

To add an assignment component to a view definition

1. Log in to BMC Helix Innovation Studio and navigate to the Workspace tab.
2. Select the application for which you want to add the Assignment component.
3. On the Views tab, click the name of the view definition to which you want to add the Assignment component.
4. From Palette, drag the Assignment component to the Record editor component.

5. In the Properties pane, click Settings , and then specify the properties:

   Property	Description	Example
   Disabled	Turn on the toggle key to disable the Assignment component.
   Hidden	Turn on the toggle key to hide the Assignment component at runtime.
   Assignee Support Company
   Assignee Support Company	Select the field that contains the value for the support company.
   Display Label	Enter a unique label for the field.
   Value	Click Click to build an expression to define a condition to display a specific value from the list as the default value.
   (Optional) Named List	Select the named list that you want to associate with this field.
   (Optional) Named List qualification	Click Click to build an expression to define the condition on which items appear on the named list in the application.
   Assignee Support Organization
   Assignee Support Organization	Select the field that contains the value for the support organization.
   Display Label	Enter a unique label for the field.
   Value	Click Click to build an expression to define a condition to display a specific value from the list as the default value.
   (Optional) Named List	Select the named list that you want to associate with this field.
   (Optional) Named List qualification	Click Click to build an expression to define the condition on which items are displayed in the named list in the application.
   Assignee Support Group
   Assignee Support Group	Select the field that contains the value for the support group.
   Display Label	Enter a unique label for the field.
   Value	Click Click to build an expression to define a condition to display a specific value from the list as the default value.
   (Optional) Named List	Select the named list that you want to associate with this field.
   (Optional) Named List qualification	Click Click to build an expression to define the condition on which items appear on the named list in the application.
   Assignee
   Assignee	Select the field that contains the value for the assignee.
   Display Label	Enter a unique label for the field.
   Value	Click Click to build an expression to define a condition to display a specific value from the list as the default value.
   (Optional) Named List	Select the named list that you want to associate with this field.
   (Optional) Named List qualification	Click Click to build an expression to define the condition on which items appear on the named list in the application.
   Customize View
   Show Assign To me	Use the toggle key to display the Show Assign To me option on the view. You can use the Show Assign To me option to assign the tickets, cases, knowledge articles to yourself.
   Show More Fields	Use the toggle key to display all the fields on the view. If you do not turn on the toggle key, then only the Assignee Support Group and Assignee fields are displayed on the view.
   Show Browse Button	Use the toggle key to enable the search option for the view.
   Display Label	Enter the label for the Show Assign To me option. This field is visible only if you turn on the Show Assign To me toggle key.

6. Click Save.

Result

The following image displays a Ticket view that uses Assignment component: