Tracking application usage and generating reports
Administrators can track user activity in BMC Helix Innovation Studio applications to derive metrics and generate reports to understand if end users are fully utilizing the applications. By monitoring the application metrics, administrators can get answers to the following questions and make informed decisions:
- How much of the application do the users use?
- How many unique users logged in to an application in a given month or over a period of time?
Administrators can leverage the out-of-the-box BMC Helix Innovation Studio events, event statistics, and reports by using BMC Helix Dashboards or BMC Helix ITSM: Smart Reporting.
Example
Your organization has an application for employees to claim reimbursements for business expenses. The application is configured to auto-approve a certain amount spent on business lunches by sales representatives. An administrator can track the application metrics and generate reports about the number of auto-approvals that were successful in a month.
Before you begin
- Make sure you have the
Getting started
license. - Make sure the administrator has enabled access to the reporting dashboard.
For more information, see Enabling access to BMC Helix ITSM: Smart Reporting. - Make sure you have configured the Helix-Portal-URL setting in
Configuration settings E-M
.
- Make sure you have permissions to access and generate reports in BMC Helix Dashboards.
For more information, see Roles and permissions
in BMC Helix Dashboards documentation.
Out-of-the-box events, event statistics, and reports
The following table lists the out-of-the-box events, event statistics, and reports:
Event name and description | Event attributes | Event Statistics for the Event | Reports and their example |
|---|---|---|---|
com.bmc.dsm.innovationsuite.activity_ useractivitytracking |
| com.bmc.dsm.innovationsuite.activity_ useractivitytrackingstatistics |
|
To access and generate reports in BMC Helix Dashboards
- Log in to BMC Helix Innovation Studio.
- On the Workspace tab, click
and select BMC Helix Dashboards.
- In BMC Helix Dashboards, create and set up a dashboard.
For more information, see Setting up dashboards
in BMC Helix Dashboards documentation. - Use the BMC Helix Dashboards capabilities to create reports and charts.
For more information, see Using dashboards
in BMC Helix Dashboards documentation.
To access and generate reports in BMC Helix ITSM: Smart Reporting
Important
BMC Helix ITSM: Smart Reporting version 21.3 is available only for upgrade scenarios for existing customers. This version is not available to new customers. For new customers, we recommend that you use the BMC Helix Dashboards.
- Log in to BMC Helix Innovation Studio.
- On the Workspace tab, click Reports.
- In BMC Helix ITSM: Smart Reporting create and set up a dashboard.
For more information, see Setting up report dashboards
in BMC Helix ITSM: Smart Reporting documentation. - Create both simple and advanced analytical reports.
For more information, see Creating custom reports and charts
in BMC Helix ITSM: Smart Reporting documentation.
Troubleshooting report generation or viewing issues
The following table provides the troubleshooting steps if users are unable to generate or view reports:
Scenario | Troubleshooting steps |
|---|---|
|
|
|
|
Related topic
Viewing and generating application reports in BMC Helix Dashboards
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