This documentation supports the 21.3 version of BMC Helix Innovation Studio.

To view an earlier version, select the version from the Product version menu.

Setting up and going live

BMC has consolidated all Service Management products on a single application environment that combines capabilities of AR System and BMC Helix Innovation Studio. This allows you to simplify your deployment architecture significantly and considerably reduce operational costs. 

BMC Helix Innovation Suite simplifies administration, provides new development capabilities, improves the ability to interoperate between applications, and reduces operational costs.

Onboarding and implementing BMC Helix Innovation Suite

Before you make BMC Helix Innovation Suite available to the users in your company, as an administrator, complete the following system configurations.

    The following image provides an overview of onboarding SaaS subscribers on BMC Helix Innovation Suite:

    The following table provides a logical sequence to set up your BMC Helix Innovation Suite for SaaS users:

    Task Action Reference
    BMC - Configure product activation
    1 Share system access details and user credentials.

    BMC sends you an activation email that contains environment details and system information like login URL and administrator credentials.

    Important: Out-of-the-box BMC Helix Single Sign-On is configured to use the user accounts within a AR System for authentication.

    However, if you are using SAML-based authentication within your organization and want to configure BMC Helix Single Sign-On to use that for authentication, you must submit a request to BMC Support for the BMC Helix Single Sign-On configuration with SAML.

    Administrator - Perform basic configurations
    2

    Set up Foundation data by using any of the following methods:

    • Create Foundation data one at a time
    • Load the Foundation data in bulk
    Setting up Foundation data for custom applications
    3

    Set up user accounts and grant access to manage and maintain the system.

    Managing user access and permissions
    Administrator - Perform advance configurations
    4

    Configure the BMC Helix Innovation Studio applications.

    Onboarding and implementing Open link

    5

    Onboard users from the Customer Onboarding UI in the BMC Helix ITSM: Smart Reporting Administration console for your applications to create a data source for your BMC Helix ITSM: Smart Reporting reports. Add users for accessing reports, populate the data source, and give access to users.

    Onboarding Open link

    Developer - Develop the applications
    6

    Create a codeless application by using BMC Helix Innovation Studio.

    You can also create applications by using Developer Studio.

    • Developing codeless applications
    • Developing applications by using Developer Studio Open link

    The following image provides an overview of the process:

    The following table provides a logical sequence to set up your BMC Helix Innovation Suite for on-premises customers:

    Task Action Reference
    BMC - Make installation artifacts available
    1

    Make deployment artifacts available.

    Host BMC Helix Innovation Suite container images and token to access the images on the Electronic Product Download (EPD) Open link site and make the deployment artifacts available for download.

    System administrator - Set up system requirements and perform deployment
    2

    Review system requirements for BMC Helix IT Service Management installation.

    Make sure that you install the pre-requisite software such as Kubernetes, Docker, Helm, and Jenkins, and meets the hardware and software requirements

    System requirements Open link  in BMC Helix IT Service Management Deployment documentation.

    3

    Prepare for the BMC Helix IT Service Management installation by performing the tasks in the following order:

    • Download the installation files and container images access key from Electronic Product Download (EPD),
    • Create your Harbor repository and synchronize the repository with BMC Docker Trusted Registry (DTR)
    • Prepare your database
    • Set up the BMC Deployment Engine to call the relevant pipelines that deploy your applications.
    • Deploy BMC Helix Platform services and set up the installation environment to make it installation ready.

    Preparing for installation Open link  in BMC Helix IT Service Management Deployment documentation.

    4 In the BMC Helix Innovation Suite namespace, install the platform and applications.

    Performing the BMC Helix IT Service Management installation Open link  in BMC Helix IT Service Management Deployment documentation.

    5

    Obtain license keys for the platform and applications that you want to use.

    Apply license keys for the platform and applications that you want to use.

    • Obtaining license keys Open link    
    • Activating application licenses Open link
    6

    After you successfully perform the installation and activate the licenses, perform the following configurations to set up BMC Helix IT Service Management.

    Performing the postinstallation configurations Open link  in BMC Helix IT Service Management Deployment documentation.

    Administrator - Perform basic configurations
    7

    Set up Foundation data by using any of the following methods:

    • Create Foundation data one at a time
    • Load the Foundation data in bulk
    Setting up Foundation data for custom applications
    8

    Set up user accounts and grant access to manage and maintain the system.

    Managing user access and permissions
    Administrator - Perform advance configurations
    9

    Configure the BMC Helix Innovation Studio applications.

    Onboarding and implementing Open link

    Developer - Develop the applications
    10

    Create a codeless application by using BMC Helix Innovation Studio.

    You can also create applications by using Developer Studio.



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