This documentation supports the 21.3 version of BMC Helix Innovation Studio.

To view an earlier version, select the version from the Product version menu.

Foundation field mappings after upgrading BMC Helix Innovation Studio to 21.3 or later

After BMC Helix Innovation Studio is upgraded to version 21.02 or later, you might want to understand how Foundation data from fields in BMC Helix Innovation Studio is mapped to fields in BMC Helix ITSM. The Foundation data model differs between BMC Helix ITSM and BMC Helix Innovation Studio. Most fields from BMC Helix ITSM Foundation and mapped to fields in the BMC Helix Innovation Studio Foundation library.

To continue using custom reports after you upgrade to version 21.3 or later, you must map fields from BMC Helix Innovation Studio  Foundation data to the 21.3 or later versions.

You can refer to this topic to understand which fields are mapped to the BMC Helix Innovation Studio Foundation library, and how they are mapped. 

Field mappings in Foundation data

The following table provides information about Foundation data field mappings between BMC Helix Innovation Studio and BMc Helix ITSM:

BMC Helix Innovation Studio Foundation data fields

BMC Helix Innovation Studio record definition

BMC Helix ITSM Foundation data fields


CTM:PeoplePerson only attributes
CTM:People IS Bundle Access

Bundle Access Permission Associated to People.

One entry is created per bundle.

CTM:People IS Personas

Functional Roles associated with People.

One entry is created per functional role.

UserUser login related details 
Primary Organization Organization

COM:CompanyCompany only attributes
COM:Company AliasCompany Alias details
CTM:SYS-Access Permission GrpsGroup association with Company
Support Group Group

CTM:Support GroupSupport Group only attributes
CTM:Support Group AliasSupport Group Alias details
CTM:Support Group Domain TagsSupport Group Association with domain tags
CTM:SYS-Access Permission GrpsGroup association with Support Group
CTM:Support Group AssociationSupport Group Person Association
CTM:Support Group Permission DomainTagJoin of Support Group Permission and Support Group Domain Tag OrganizationBusiness Unit and Department Details

Deprecated from Support Group hierarchy. It is not a permission-able entity in BMC Helix Innovation Suite

Business UnitCTM:Support Group -> Support OrganizationBusiness Unit associated with Support Group
Operational Category Category

CFG:Service Catalog
CFG:Service Catalog Assoc
CFG:Service Catalog Domain Tag Assoc

SIT:SiteSite only details
SIT:Site AliasSite Alias details
SIT:Site Company AssociationSite association with Company
Site Area
SIT:Site Alias Company LookUp -> RegionRegion associated with Site
Resolution Category
Root Cause Cause Category
Domain Tag RegistryCFG:Domain Tags
Functional RolesFunctional RolesCFG:IS Personas

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