This documentation supports the 21.3 version of BMC Helix Innovation Studio.

To view an earlier version, select the version from the Product version menu.

Enabling access to BMC Helix ITSM: Smart Reporting

As an administrator, you can enable other users to access the application usage reports in BMC Helix ITSM: Smart Reporting that help understand whether end users are using an application to its full potential.

To access BMC Helix ITSM: Smart Reporting, make sure you assign Fixed, or Floating licenses to the users to access the Smart Reporting Console, and you onboard users to BMC Helix ITSM: Smart Reporting.

To assign Fixed, or Floating licenses, see  Creating and modifying users Open link .  For more information about the onboarding process, see Onboarding Open link .

Using custom reports in BMC Helix ITSM: Smart Reporting after upgrading to 21.3 or later

The Foundation data model differs between BMC Helix ITSM and BMC Helix Innovation Studio. After upgrading to BMC Helix Innovation Studio version 21.3 or later, if you use custom reports, you might have field conflicts while importing the custom reports to the upgraded system. To continue using the custom reports after you upgrade BMC Helix Innovation Studio to version 21.3 or later, you must map the Foundation data fields from BMC Helix Innovation Studio to fields in BMC Helix ITSM. 

Field mappings in BMC Helix Innovation Studio Foundation data

The following table provides information about Foundation data field mappings between BMC Helix Innovation Studio and BMC Helix ITSM:

BMC Helix Innovation Studio Foundation data fields

BMC Helix Innovation Studio record definition

BMC Helix ITSM Foundation data fields

Description
Person


com.bmc.arsys.rx.foundation:Person


CTM:PeoplePerson only attributes
CTM:People IS Bundle Access

Bundle Access Permission Associated to People.

One entry is created per bundle.

CTM:People IS Personas

Functional Roles associated with People.

One entry is created per functional role.

UserUser login related details 
Primary Organization

com.bmc.arsys.rx.foundation:Primary Organization

COM:CompanyCompany only attributes
COM:Company AliasCompany Alias details
CTM:SYS-Access Permission GrpsGroup association with Company
Support Group




com.bmc.arsys.rx.foundation:Support Group




CTM:Support GroupSupport Group only attributes
CTM:Support Group AliasSupport Group Alias details
CTM:Support Group Domain TagsSupport Group Association with domain tags
CTM:SYS-Access Permission GrpsGroup association with Support Group
CTM:Support Group AssociationSupport Group Person Association
CTM:Support Group Permission DomainTagJoin of Support Group Permission and Support Group Domain Tag
Departmentcom.bmc.arsys.rx.foundation:DepartmentCTM:People OrganizationBusiness Unit and Department Details

Deprecated from Support Group hierarchy. It is not a permission-able entity in BMC Helix Innovation Suite

Business Unitcom.bmc.arsys.rx.foundation:Business UnitCTM:Support Group -> Support OrganizationBusiness Unit associated with Support Group
Operational Category

com.bmc.arsys.rx.foundation:Operational Category

CFG:Service Catalog
CFG:Service Catalog Assoc
CFG:Service Catalog Domain Tag Assoc
Site

com.bmc.arsys.rx.foundation:Site

SIT:SiteSite only details
SIT:Site AliasSite Alias details
SIT:Site Company AssociationSite association with Company
Site Areacom.bmc.arsys.rx.foundation:Site Area
Deprecated
Regioncom.bmc.arsys.rx.foundation:RegionCTM:Region
SIT:Site Alias Company LookUp -> RegionRegion associated with Site
Resolution Categorycom.bmc.arsys.rx.foundation:Resolution Category
Deprecated
Root Cause Categorycom.bmc.arsys.rx.foundation:Root Cause Category
Deprecated
Domain Tagscom.bmc.arsys.rx.foundation:Domain Tag RegistryCFG:Domain Tags
Functional RolesFunctional RolesCFG:IS Personas

To use custom reports in BMC Helix ITSM: Smart Reporting

To use the custom reports, make sure you resolve the field mapping conflicts while importing the custom reports to the upgraded system. For more information, see  Resolving field conflicts in custom reports after upgrading to 21.3 or later Open link .

Related topics

Tracking application usage and generating reports

Tracking events to generate chatbot usage reports Open link

Was this page helpful? Yes No Submitting... Thank you

Comments