This documentation supports the 21.3 version of BMC Helix Innovation Studio.

To view an earlier version, select the version from the Product version menu.

Deprecated and discontinued features

Check for announcements that might affect future releases of the product or service. These changes can affect the way in which you configure or run the installed version of BMC Helix ITSM: Smart Reporting.


While every effort is made to provide accurate, forward-looking guidance on product direction to assist you with your buying and planning decisions, BMC cannot guarantee that intentions stated as follows are final and binding.

Deprecated features

Deprecated features are still available in the product but are no longer under active development and might be discontinued from the product in the future. We encourage you to plan and implement the recommended change.


Announcement and recommendations

Smart Reporting

BMC Helix Dashboards is the strategic direction for BMC's investment into innovative reporting and dashboarding capabilities for BMC’s Service and Operations Management solutions. Now that BMC Helix Dashboards is available for both On premises and SaaS deployments, BMC is starting the end-of-life process for Smart Reporting and its use with the BMC Service Management solutions.

For more information, see Statement of direction: End-of-life plan for Smart Reporting for BMC Helix ITSM and BMC Helix Innovation Suite, and transition to BMC Helix Dashboards.

Discontinued features and components

Discontinued features are no longer available in the product or service.

FeatureAnnouncement and recommendations
In-app self-help

The self-help menu is no longer available. In the coming months, we plan to provide a new self-help system that is streamlined to provide the most useful content. You can continue to find answers to your questions in the online documentation or in our  BMC Helix Innovation Studio playlist Open link .

IBM Watson Tone Analyzer integration with BMC Helix Innovation Studio

IBM Watson Tone Analyzer is no longer available from February 24, 2023. 

BMC will no longer activate new BMC Helix Innovation Studio customers with IBM Watson's Tone Analyzer capability effective April 13, 2022. 

BMC is reviewing options with IBM for potential replacement capabilities for its intelligent user sentiment detection.

To get complete compatibility information for BMC Helix ITSM, use the BMC Solution and Product Availability and Compatibility Utility on the  Product Availability and Compatibility Open link  page (requires Customer Support login).

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