Onboarding and implementing
BMC has consolidated Service Management products into a single environment known as BMC Helix Innovation Suite that combines capabilities of AR System and BMC Helix Innovation Studio. This allows you to simplify your deployment architecture significantly and considerably reduce operational costs.
BMC Helix Innovation Suite simplifies administration, provides new development capabilities, improves the ability to interoperate between applications, and reduces operational costs.
Onboarding and implementing BMC Helix Innovation Suite
Before you make BMC Helix Innovation Suite available to the users in your company, as an administrator, complete the following system configurations:
The following image provides an overview of the process:
The following table provides a logical sequence to set up your BMC Helix Innovation Suite for SaaS users:
| Task | Action | Reference |
|---|---|---|
| BMC - Configure product activation | ||
| 1 | Share system access details and user credentials. |
BMC sends you an activation email that contains environment details and system information like login URL and administrator credentials. Important: Out-of-the-box BMC Helix Single Sign-On is configured to use the user accounts within a AR System for authentication. However, if you are using SAML-based authentication within your organization and want to configure BMC Helix Single Sign-On to use that for authentication, you must submit a request to BMC Support for the BMC Helix Single Sign-On configuration with SAML. |
| Administrator - Perform basic configurations | ||
| 2 |
Configure BMC Helix Single Sign-On to authenticate BMC Helix Innovation Studio users through a SAML authentication. |
Enabling BMC Helix Single Sign-On OAuth 2.0 authentication for your application |
| 3 |
Set up Foundation data by using any of the following methods:
|
Setting up Foundation data for custom applications |
| 4 | Set up user accounts and grant access to manage and maintain the system. |
Managing user access and permissions |
| Administrator - Perform advance configurations | ||
| 5 |
Configure the BMC Helix Innovation Studio applications. |
|
| 6 |
Onboard users from the Customer Onboarding UI in the BMC Helix ITSM: Smart Reporting Administration console for your applications to create a data source for your BMC Helix ITSM: Smart Reporting reports. Add users for accessing reports, populate the data source, and give access to users. |
|
| Developer - Develop the applications | ||
| 7 |
Create a codeless application by using BMC Helix Innovation Studio. You can also create applications by using Developer Studio. |
|
The following image provides an overview of the process:
The following table provides a logical sequence to set up your BMC Helix Innovation Suite for on-premises users:
| Task | Action | Reference |
|---|---|---|
| BMC - Make deployment artifacts available | ||
| 1 |
Make deployment artifacts available. |
Host BMC Helix Innovation Suite container images and token to access the images on the Electronic Product Download (EPD) site and make the deployment artifacts available for download. |
| System administrator - Set up system requirements and perform deployment | ||
| 2 |
Make sure that your system meets the hardware and software requirements. |
System requirements |
| 3 | Download the artifacts required to perform the installation from the BMC Electronic Product Distribution (EPD) site. |
Downloading the Git repositories and container access key |
| 4 | Run the HELIX_ONPREM_DEPLOYMENT pipeline. |
Performing the installation |
| Administrator - Perform advance configurations | ||
| 5 |
Set up user accounts and grant access to manage and maintain the system. |
|
| 6 |
Set up Foundation data by using any of the following methods:
|
|
| Developer - Develop the applications | ||
| 7 |
Create a codeless application by using BMC Helix Innovation Studio. You can also create applications by using Developer Studio. |
|
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