This documentation supports the 21.02 version of BMC Helix Innovation Studio.

To view an earlier version, select the version from the Product version menu.

BMC Helix Innovation Suite overview

BMC Helix Innovation Suite is a powerful, industry-leading service management platform that fuels your IT transformation with intelligent, people-centric user experiences that helps you work smarter.

BMC Helix Innovation Suite   is delivered as part of the BMC Helix ITSM solution in the cloud or as a hybrid or on-premises solution.

BMC Helix Innovation Suite  consolidates the capabilities of Action Request System  and BMC Helix Innovation Studio . This single-tenant environment leverages modern architecture and artificial intelligence (AI) and machine learning (ML) technologies.



The following infographic shows a high-level overview of BMC Helix ITSM solution with the BMC Helix Innovation Suite platform:


Advantages of  BMC Helix Innovation Suite

  • Foundation data is common to all applications,  BMC Helix ITSM  applications and BMC Helix Innovation Studio . BMC Helix Innovation Studio  applications can directly use common Foundation data without the Foundation sync utility. For more information, see Loading Foundation data by using Data Management.
  • The  BMC Helix Innovation Suite uses a common database for AR System , BMC Helix Innovation Studio , and BMC Digital Workplace .
  • BMC Helix Innovation Suite  offers interoperability between AR System  and BMC Helix Innovation Studio . For example, you can call a process, defined by using Innovation Studio in AR System with a filter written by using Developer Studio. 
    For more information, see How to automate notification for issue assignment on BMC Helix Innovation Suite.
  • Artificial intelligence (AI) powered services such as  BMC Helix Virtual Agent  are available for the on-premises users.


The following video (3.25) provides an overview of BMC Helix Innovation Suite and its key capabilities:


https://www.youtube.com/embed/3K7wInkeiB8


BMC Helix Innovation Suite roles

BMC Helix Innovation Suite includes the following roles:



BMC Helix Innovation Suite  business value

BMC Helix Innovation Suite  provides a framework for non-programmers to leverage modern architectural and AI/ML technologies, and helps develop, build, deploy, and use applications on cloud (SaaS) and on-premises.  You can align to ITIL best practices quickly and cost-effectively along with expert services.


The following table describes how you can use the BMC Helix Innovation Suite  to address your business needs.

Business needRefefence
Automate many business processes without learning a programming language or using complex development tools.
Create codeless applications in a few clicks with minimal dependency on developers or development environment, and to promote codeless applications from a development to test or production environments.

Empowering developers and non developers to develop applications in BMC Helix Innovation Suite Open link

Automate the manual tasks, such as data categorization and task assignment, by using machine learning in their applications.

Leveraging cognitive capabilities in your application Open link

Build an application with the the chatbot framework.

Leveraging conversation capabilities in your application Open link

Create interactive dashboards for Service Management applications.Create interactive dashboards for your applications by using BMC Helix Dashboards
Integrate third-party productsCalling third-party REST APIs in an application
Use email to to perform queries, submissions, or modifications to entries.Using Email Engine to enable email driven business processes v21.3.04
Drive approval for a business processHow Approval Server automates approval-driven business processes


Interoperability on  BMC Helix Innovation Suite  

With BMC Helix Innovation Suite , an administrator or application business analyst can interoperate between AR System and BMC Helix Innovation Studio . This capability helps simplify application development.

The following diagram shows the interoperability between AR System  and BMC Helix Innovation Studio  on  BMC Helix Innovation Suite :

Advantages

  • You can build an application that uses a filter developed in  Developer Studio to trigger a process designed in BMC Helix Innovation Studio .
  • You can build an application that leverages data from AR System  forms, including  BMC Helix ITSM application form data and Foundation data.
  • You can embed a progressive view in a BMC Helix Innovation Studio  application.

For more information, see Altering a notification process on BMC Helix Innovation Suite.


Common Foundation data for  BMC Helix ITSM  applications and  BMC Helix Innovation Studio applications

As an administrator, you can use a common shared Foundation data structure of Person, Organization, Location, Categorization, and Geography for multiple applications such as  BMC Helix Business Workflows and BMC Helix Virtual Agent  built on BMC Helix Innovation Studio  along with current  applications. 

The common unified Foundation data provides the following benefits:

  • A single data source for all the applications on the BMC Helix Innovation Suite .
  • BMC Helix Innovation Studio applications can directly use common Foundation data without the Foundation sync utility.

  • No need to normalize data between applications.

For more information, see Setting up and modifying Foundation data by using Application Administration Console.


Product documentation

This documentation helps new and experienced users implement or use BMC Helix Innovation Suite . Based on your requirement, the following sections of the documentation are recommended:


User assistance 

A number of channels are available through which the developer community can get support.

  • You can log on to  BMC Developer community Open link to get support from other developers by using Developer portal Open link . Experts from BMC can help you out with your queries.
  • You can look at  Developer portal Open link to collaborate with like-minded developers. You can co-create, innovate, and create applications.

If you are a Remedy developer, you can review the Comparison between Developer Studio and BMC Helix Innovation Studio capabilities Open link  constructs.

Within BMC Helix Innovation Studio , you can use tool-tips to get in-place assistance for populating fields, or you can use the guided tours created for key use cases by using the Self-help widget.

The following video (2:47) provides an overview of accessing the self-help within BMC Helix Innovation Studio :

 https://youtu.be/xnJES8-CwkQ


Recommended skills set 

For an administrator

An administrator can create codeless applications with minimal programming knowledge. 

For a developer

The following video gives you information on developing applications:

https://youtu.be/N8ew_BwdbPY


For a developer to be able to work smoothly with BMC Helix Innovation Studio and codes, the following skills set is recommended. 

  • Maven 
    • http://maven.apache.org/ Open link
  • Angular
    • http://angularbootcamp.com/ Open link
    • https://www.udemy.com/quickstart-angularjs/ Open link
    • https://www.udemy.com/angularjs-jumpstart/ Open link
    • https://www.udemy.com/angularjs-custom-directives/ Open link
  • Server side application development
  • Prerequisites:
    • (required) Oracle University Java SE 8 Fundamentals (required)
    • (recommended) Oracle University Java SE 8 Programming 
    • Read Building RESTful Web Services with JAX-RS tutorial
    • http://education.oracle.com/pls/web_prod-plq-dad/ou_product_category.getPage?p_cat_id=267 Open link
    • http://docs.oracle.com/javaee/6/tutorial/doc/giepu.html Open link
  • Client side application development
  • Prerequisites:
    • (required) Oracle University JavaScript and HTML5: Develop Web Applications 
    • (required) Read online tutorial of JSON 
    • http://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=609&get_params=dc:D84842,clang:EN Open link
    • https://www.w3schools.com/js/js_json_intro.asp Open link


Before you start creating applications, BMC recommends the following trainings:

  • https://www.udemy.com/quickstart-angularjs/ Open link
  • https://www.udemy.com/angularjs-jumpstart/ Open link
  • https://www.udemy.com/angularjs-custom-directives/ Open link


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