Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Onboarding and implementing

BMC has consolidated all Service Management products on a single application environment that combines capabilities of AR System and BMC Helix Innovation Studio. This allows you to simplify your deployment architecture significantly and considerably reduce operational costs. 

BMC Helix Innovation Suite simplifies administration, provides new development capabilities, improves the ability to interoperate between applications, and reduces operational costs.

Onboarding and implementing BMC Helix Innovation Suite

Before you make BMC Helix Innovation Suite available to the users in your company, as an administrator, complete the following system configurations: 

The following table provides a logical sequence to set up your BMC Helix Innovation Suite for SaaS users:

TaskActionReference
BMC - Configure product activation
1Share system access details and user credentials.

BMC sends you an activation email that contains environment details and system information like login URL and administrator credentials.

Important: Out-of-the-box BMC Helix Single Sign-On is configured to use the user accounts within a AR System for authentication.

However, if you are using SAML-based authentication within your organization and want to configure BMC Helix Single Sign-On to use that for authentication, you must submit a request to BMC Support for the BMC Helix Single Sign-On configuration with SAML.

Administrator - Perform basic configurations
2

Configure BMC Helix Single Sign-On to authenticate BMC Helix Innovation Studio users through a SAML authentication.

Enabling BMC Helix Single Sign-On OAuth 2.0 authentication for your application
3

Set up Foundation data by using any of the following methods:

  • Create Foundation data one at a time
  • Load the Foundation data in bulk
Setting up Foundation data for custom applications
4

Set up user accounts and grant access to manage and maintain the system.

Managing user access and permissions
Administrator - Perform advance configurations
5Verify that you can access the container and applications.Deploying the container and application components
6

Configure the BMC Helix Innovation Studio applications.

Configuring BMC Helix Chatbot

7

Onboard users from the Customer Onboarding UI in the BMC Helix ITSM: Smart Reporting Administration console for your applications to create a data source for your BMC Helix ITSM: Smart Reporting reports. Add users for accessing reports, populate the data source, and give access to users.

Onboarding

Developer - Develop the applications
8

Create a codeless application by using BMC Helix Innovation Studio.

You can also create applications by using Developer Studio.

  • Developing codeless applications
  • Developing applications by using Developer Studio

Related topics

Getting started

Developing applications

Tailoring applications and automating processes

Administering

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