This documentation supports the 21.02 version of BMC Helix Innovation Studio.To view an earlier version, select the version from the Product version menu.

Onboarding and implementing

BMC has consolidated all Service Management products on a single application environment that combines capabilities of AR System and BMC Helix Innovation Studio. This allows you to simplify your deployment architecture significantly and considerably reduce operational costs. 

BMC Helix Innovation Suite simplifies administration, provides new development capabilities, improves the ability to interoperate between applications, and reduces operational costs.

Related topics

Getting-started

Developing-applications

Tailoring-applications-and-automating-processes

Administering

Onboarding and implementing BMC Helix Innovation Suite

Before you make BMC Helix Innovation Suite available to the users in your company, as an administrator, complete the following system configurations: 

2102_Onboarding for SaaS subcribers.png

The following table provides a logical sequence to set up your BMC Helix Innovation Suite for SaaS users:

Task

Action

Reference

BMC - Configure product activation

1

Share system access details and user credentials.

BMC sends you an activation email that contains environment details and system information like login URL and administrator credentials.

Important: Out-of-the-box BMC Helix Single Sign-On is configured to use the user accounts within a AR System for authentication.

However, if you are using SAML-based authentication within your organization and want to configure BMC Helix Single Sign-On to use that for authentication, you must submit a request to BMC Support for the BMC Helix Single Sign-On configuration with SAML.

Administrator - Perform basic configurations

2

Configure BMC Helix Single Sign-On to authenticate BMC Helix Innovation Studio users through a SAML authentication.

3

Set up Foundation data by using any of the following methods:

  • Create Foundation data one at a time
  • Load the Foundation data in bulk

4

Set up user accounts and grant access to manage and maintain the system.

Administrator - Perform advance configurations

5

Configure the BMC Helix Innovation Studio applications.

6

Onboard users from the Customer Onboarding UI in the BMC Helix ITSM: Smart Reporting Administration console for your applications to create a data source for your BMC Helix ITSM: Smart Reporting reports. Add users for accessing reports, populate the data source, and give access to users.

Developer - Develop the applications

7

Create a codeless application by using BMC Helix Innovation Studio.

You can also create applications by using Developer Studio.


 

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