Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Leveraging cognitive and conversation capabilities by using your own cognitive provider

The goal of this use case is to leverage the cognitive and conversational services in BMC Helix Innovation Studio by using your own cognitive service provider. 


As an end user, I have already purchased the appropriate IBM Watson services from IBM, and procured the appropriate SKU from BMC SaaS Operations. I want to consume BMC Helix Cognitive Automation to leverage conversation capabilities in an application by using the BMC Helix Innovation Studio chatbot framework.

Instead of purchasing IBM Watson services from BMC SaaS Operations for using BMC Helix Cognitive Automation, I can configure and use the IBM Watson services that I have purchased directly from IBM. 

Roles involved in this use case

The following role is involved in this use case:

  • Administrator


Using your own cognitive service provider delivers the following capabilities:

  • You can use your own IBM Watson services instead of purchasing additional services from BMC SaaS Operations. 
  • You can configure your own IBM Watson services with BMC Helix Innovation Studio.

Where to go from here

Configuring cognitive service for custom applications by using your own IBM Watson services

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