Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Enabling real-time translation for an application

Administrators can enable real-time translation in a custom application developed by using BMC Helix Innovation Studio. Real-time translation enables application users to view Application UI and knowledge articles in their native language.

You can leverage a real-time translation provider such as Google Cloud Translation Services version 2 or Microsoft Translator API version 3, and the Translation Service Provider REST API to enable real-time translation in your application. 

Related topics

Enabling a real-time translation provider for chatbots

Testing real-time translation for chatbots

Locales supported by BMC Helix Innovation Studio

  • English (default)—en

  • French—fr

  • German—de

  • Italian—it

  • Japanese—ja

  • Korean—ko

  • Portuguese—pt

  • Spanish—es

  • Portuguese—pt-BR
  • Chinese—zh-CN

  • Dutch—nl

  • Swedish—sv

  • Russian—ru

  • Danish—da

  • Norwegian—no


Important

Languages that use right to left script such as Hebrew are not supported by real-time translation.

Locales supported by auto-categorization


BMC Helix Innovation Studio leverages  as the classification service provider for auto-categozation. The following locales are supported by :

  • English—en
  • Arabic—ar
  • French—fr
  • German—de
  • Italian—it
  • Japanese—ja
  • Korean—ka
  • Portuguese—pt-br
  • Spanish—es
  • Chinese—zh-CN
  • Chinese Traditional—zh-TW
  • Dutch—nl


Scenario for enabling real-time translation for a custom application

An organization, ABC Limited, has implemented a custom application to create and track service requests created by the end users. The primary language of this application is English. The organization wants to enable its employees in Japan and France to use the custom application in their native language. The administrator of the organization uses Google Cloud Translation Services for automatic language translation. This enables the employees in Japan and France to create and track their service requests, translate the service request summary or email transactions in Japanese and French, respectively.  

Workflow for enabling real-time translation for a custom application

The following image represents the workflow for enabling real-time translation in a chatbot:


The following table describes the tasks to be performed in the process of enabling real-time translation in a custom application:

TaskProductActionReference
1

Real-time translation provider

(Google Cloud or Microsoft Azure)

Enable the translation service.

Enabling a real-time translation provider for chatbots

2

BMC Helix Innovation Studio

In the centralized tenant configuration settings, configure the translation service provider.

Enabling a real-time translation provider for chatbots

3

BMC Helix Innovation Studio

Configure the translation provider API key.

Enabling a real-time translation provider for chatbots

4

(Optional)

BMC Helix Innovation Studio

(If you want to test real-time translation)

Test whether the real-time translation works correctly.

Testing real-time translation for chatbots

5Custom application for which you want to enable real-time translationUse the Translation Service Provider REST API commands to enable translation.REST API documentation


Example of enabling real-time translation in a chatbot

The following image shows a sample conversation in French (one of the locales supported by BMC Helix Innovation Studio) after enabling real-time translation:

The following image shows a sample conversation in Hindi (one of the unsupported locales of  BMC Helix Innovation Studio) after enabling real-time translation:



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