Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Allowing or disallowing attachments by type

An administrator sets list of attachment file types that are allowed and disallowed in the environment. Users will be prevented from uploading the attachments with the file extensions that are disallowed as per your company policy.


The attachment file name should not include a comma (,).

BMC Helix Innovation Studio stores attachment file name as file-name-withExtension, MIME Type of file if supplied. If an end user uploads a file which has a comma in its name, the attachment is attached and saved in the record definition. However, BMC Helix Innovation Studio assumes that the MIME type of the document appears after the first occurrence of the comma, and truncates the strings after the comma.

When this attachment is downloaded, it might be missing the extension type and is downloaded as a file without an extension.

To add or update the attachment file extension list, see Restricting users from uploading and viewing files with specific extensions .

Related topic

Adding attachments to processes

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