Installation System


Version 3.10 of the Installation System was not released. Version 3.11 is the current release.

This space contains information about the 3.11.00 release of the Installation System product.

You use the Installation System to install and maintain BMC MainView products, Cost Optimization products, and most BMC products for the IBM DB2 and IBM IMS environments.

updated 06 Mar

Getting started


Quick Start: Task map >



System and product requirements and considerations



Installation and configuration

Customizing after installation


Post-installation product customization



Product and Installation System maintenance



Product authorization and licensing



BMC messages from the following product lines:

  • BMC products for DB2
  • BMC products for IMS
  • Cost Optimization products
  • MainView products

PDFs and videos

This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.

Creating a custom PDF

From any page in the space, use the following procedure to create a PDF of either the current page or multiple pages (a parent topic and its child topics):
  1. From the Tools menu in the upper-right, select Export to PDF:


    Although you can export to Microsoft Word, this portal is not optimized for Word exports.

    If you require an export in XML or HTML format, contact us.

  2. In the Template box, select the PDF style:

    • Simple to export a PDF with no cover, table of contents, or index 
      By default, the Simple template exports only the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index 
      By default, the Standard template exports the current page and its child pages.
  3. In the Export Scope box, select what you want to export:

    • Only this page to export the current page
    • This page and its children to export an entire section (current page and any child topics)


    In this example, selecting This page and its children creates a PDF of all topics in the space's Reference section:

  4. Select Start Export.

For more information, see Help for BMC Online Technical Documentation .


This section lists videos that supplement the text-based documentation.


FAQs and additional resources

This topic answers common questions and explains how to access additional resources, including BMC Support.

Frequently asked questions

This section answers frequently asked questions (FAQs) about the documentation portal.


 How can I get a PDF of selected content in a space?
  1. From the Tools menu in the upper-right, select Export to PDF.

  2. Select the type of PDF that you want:
    • Only this page for a PDF of the current page
    • This page and its children for a PDF of the current page and all of its child topics

Depending on the number of topics included in the export, it might take several minutes to create the PDF. After the export is complete, you can download the PDF.

 Where can I get a list of all mainframe Cost Optimization products, MainView products, and BMC products for the IBM DB2 and IBM IMS subsystems?

Go to the main dashboard and click the BMC Mainframe products (DB2 IMS MainView Cost Optimization) box, or click here to go directly to the list.


If looking for the Control-M mainframe documentation, click the Control-M box on the dashboard, or click here to go directly to the Control-M space.

Additional resources

The following BMC sites are external to this portal and provide information that you might find helpful:

Support information

This topic contains information about contacting BMC Support and determining support status for specific product versions.

 How can I contact BMC Support?

If you have problems with or questions about a BMC product, or for the latest support policies, see the Customer Support website at You can access product documents, search the Knowledge Base for help with an issue, and download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact Customer Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

 How can I check a product version's support status?

You can find the support status for specific product versions on Support Central. Selecting a product from the “A–Z Supported Product List” shows:

  • All versions of the product and their current support levels (full or limited)
  • Dates on which support ends

You can also find information about the latest support policies on Support Central.

Related topics


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  1. Rajesh Dharia

    useful information can't be searched . I tried to download installation guides for stopx37 . However, I could not find it anywhere and plan on opening a tech case with the support instead which defies the whole purpose.

    Mar 19, 2019 08:35
    1. Dottie Wood

      Hi, Rajesh. We regret that you were not able to find the information that you need.

      I am forwarding your feedback to the writer who owns this content. I will provide an update to you as soon as possible. 

      Mar 19, 2019 03:23
      1. Dottie Wood

        Hi, Rajesh. I have more information now. 

        Our understanding is that you are looking for installation information for the MainView SRM StopX37/II product. As mentioned in the introductory section of this topic, users use the Installation System to install and maintain all MainView products. So, this Installation System space serves as the installation documentation for MainView SRM StopX37/II.

        If you need information about using MainView SRM StopX37/II after installation, see the MainView SRM StopX37/II version 7.9 space or the MainView SRM StopX37/II version 7.8 space.

        Thanks for reaching out to us!

        Mar 20, 2019 10:11
  2. Dave Fleckenstein

    I am looking for lists of FMIDs by product and a product life-cycle page to tell me when products go unsupported. I just submitted an ISR for maintenance and the order was rejected because at least one of the installed FMIDs has gone unsupported since I submitted an ISR earlier this week.

    Jul 11, 2019 07:57
    1. Dov Kaiser

      Hi, Dave. Thanks for contacting us! You can find lists of FMIDs by product in the following reports:

      Jul 11, 2019 08:39
  3. Dave Fleckenstein

    OK that helps but how about product life cycle and currency? Do the lists you sent me to include the out of service FMIDs? If not I will need to know how to identify those not on your lists and verify they are actually unsupported.

    Jul 11, 2019 12:28
    1. Dottie Wood

      Hi, Dave. You can find product life cycle and currency information by selecting a product name from the A–Z Supported Product List. The subsequent page lists current status and (if applicable) end of support dates for each version of the product.

      If you need more information, you can contact BMC Support by clicking here.

      Jul 11, 2019 03:28