You can maintain your BMC products by using IBM SMP/E RECEIVE ORDER.

SMP/E RECEIVE ORDER simplifies ordering and retrieving BMC service updates, either on-demand or through your scheduler. Using RECEIVE ORDER, you can:

  • Request a corrective or preventive service that encompasses any of the following areas:
    • All—All SYSMODs (PTFs and APARs)
    • APARS—Authorized program analysis reports


      SMP/E RECEIVE ORDER accepts an APAR request but does not deliver any associated PTF maintenance. To retrieve a specific PTF maintenance, you must submit the PTF RECEIVE ORDER request.

    • Critical—All PTFs that resolve High Impact or Pervasive (HIPER) or PTF-in-error (PE) conditions

    • PTFS—Program temporary fixes
    • Recommended—Current RSL level PTFs and all PTFs that are resolved or that resolve HIPER or PE conditions


      As of June 15, 2020 (see technical bulletin ID 922), BMC only publishes PTFs that are in verified status (VER).

  • Automate the service (via your scheduler) by running JCL on a recurring basis to identify service needs.
  • Apply the system modifications (SYSMODs) to the appropriate zone.

We provide the following methods for using RECEIVE ORDER:

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  1. Gerald Moritz

    Do you have a sample for SMPCLNT ? //SMPCLNT DD * <See SMP/E command guide for options(ftp,ftps,http,https)>

    Jan 24, 2020 06:39
    1. Dottie Wood

      Hi, Gerald. For more information about IBM z/OS SMP/E commands, BMC recommends consulting the IBM Knowledge Center. You can find examples relevant to your preferred download method (such as the example provided here).

      Jan 24, 2020 03:06
  2. Juerg Keller

    GIM69207S ** RECEIVE PROCESSING HAS FAILED BECAUSE THE CONNECTION WITH THE SERVER FAILED. Remote host closed connection during handshake

    selected address: ftps://

    Starting download from URL: to
    local file: /SERVICE/tmp/ORD00003-06February2020- Remote host closed connection during handshake

    is // really https capable?

    Feb 06, 2020 09:11
    1. Dottie Wood

      Hi, Juerg. Thanks for contacting us!

      To ensure that we resolve your question effectively, please enter a ticket with Customer Support by clicking here. If outside the United States, you can use the Select Another Country box to find local contact information.

      Feb 06, 2020 10:48
  3. Bjoern Schanz

    Hi, receiving critical or recommended service or even specific PTFs works well with this method. But whats about RSLs like RSL1910? How I code this in an job? I only know the parm ALL, which means all available service. But I think BMC recommends not using ALL via ISR. Is this still your recommendation?

    Feb 19, 2020 12:07
    1. Dottie Wood

      Hi, Bjoern. Thanks for checking with us!

      The recommended content type behaves the same for IBM SMP/E RECEIVE ORDER as for BMC ISR.  The request will return all maintenance to the current GA RSL plus any HIPER/PE correcting PTFs. 

      All RSL maintenance is delivered with RSL SOURCEIDs for PTFs. If you would like to apply maintenance only to a specific RSL level, you can apply by SOURCEID.

      Feb 19, 2020 02:48
  4. James Bahr

    is reachable via a browser. Trying to get access through our firewall and the network team saying the address not valid. Told them it was a service server but not sure that is sufficient to get them give me network access. Looking for advice/direction. thanks

    Mar 11, 2020 08:54
    1. Dov Kaiser

      Hi, James. Thanks for contacting us! We have forwarded your input to the writer who is responsible for this content.

      Mar 11, 2020 09:52
      1. James Bahr

        thanks was going to open a case but have no idea how since its not a product

        Mar 11, 2020 10:57
        1. Dov Kaiser

          Hi, James.

          The IP address of is, but it is not accessible via web browser. An SMP/E batch job is required.

          If you still want to open a case, specify Common Install – z/OS as the product, or select it as a component of the product.

          Mar 12, 2020 04:32
  5. Dorota Sorokulska-pawliczuk

    If I update the installation system and afterwards use RECEIVE ORDER - will new product versions be included in RECOMMENDED service?

    Apr 23, 2020 09:32
    1. Dov Kaiser

      Hi, Dorota. Thank you for your input! We have forwarded your input to the writer who is responsible for this content.

      Apr 23, 2020 09:42
    1. Dov Kaiser

      Hi, Dorota. The IBM SMP/E RECEIVE ORDER command delivers PTF maintenance only for the version of BMC products that you have installed.

      Apr 26, 2020 04:18
  6. Tom Longfellow

    I am unable to download a usable X.509 certificate. It comes down to my PC easily. and transfers (in Binary) to my host dataset without problem. The RACDCERT ADD command says that it is invalid and not really a certificate. This method is now dead to me. Unusable.

    Sep 24, 2020 08:20
    1. Dov Kaiser

      Hi, Tom. We thank you for your input and regret that the product has not behaved as expected. We recommend that you contact Customer Support to log a formal ticket on this issue.

      Sep 24, 2020 09:43
  7. Thomas Walton

    For my IBM software orders I am using downloadmethod="https". Does BMC also support this SMP/E download method?

    Feb 09, 2021 12:40
    1. Dov Kaiser

      Hi, Thomas. We can confirm that we do support https as an SMP/E RECEIVE ORDER download method.

      Feb 10, 2021 09:27
  8. Dov Kaiser

    Hi, Thomas. Thank you for your question. We have forwarded it to the writer who is responsible for this content.

    Feb 10, 2021 12:47
  9. Gabor Molnar


    I was not able to find information about how to obtain the X.509 certificate? Should I create a case to Customer Support?

    Mar 22, 2021 05:00
    1. Dov Kaiser

      Hi, Gabor. Thank you for your question. We have forwarded it to the writer who is responsible for this content.

      Mar 22, 2021 05:12
    1. Dov Kaiser

      Hi, Gabor. In addition to the link provided by Julio (thank you, Julio!), also see the following topic: File server and certificate information

      Mar 22, 2021 05:21

    Hello Gabor, you can use this link:

    and under "SERVICES" select the "Request x.509 user certificate" option.

    That´s it.


    Mar 22, 2021 05:19
  11. Narasimha Yanamadala

    I am having difficulty in downloading BMC SUPEROPTIMIZER PTFs BPN2631 and BPN2632 from Maintenace page. Could you please send us in BIN XMIT format?

    Nov 10, 2022 01:38
    1. Dov Kaiser

      Hi, Narasimha. 
      We advise that you contact Customer Support to log a formal ticket on this issue. When creating the case, please specify the following information:
          Product: Common Install – z/OS
          Product Component: Receive Order Maintenance

      Nov 13, 2022 02:00
  12. Peter Vander Woude

    How can I update what is used in the SMPCLNT DD? Our site requires us to go thru a proxy and we have to add additional information into that DD (or point it to a dataset member that is already properly configured.

    Jan 22, 2024 09:04
    1. Jyoti Birajdar

      Hi, Peter Vander Woude .

      Thank you for your question.  I have forwarded it to the subject matter expert.



      Jan 23, 2024 11:15
      1. Jyoti Birajdar

        Hi, Peter Vander Woude .

        For more information about the SMPCLNT data set, please see the The RECEIVE command chapter from the IBM SMP/E Command Guide. 



        Feb 14, 2024 05:37