Using SMP/E RECEIVE ORDER

You can maintain your BMC products by using IBM SMP/E RECEIVE ORDER.

SMP/E RECEIVE ORDER simplifies ordering and retrieving BMC service updates, either on demand or through your scheduler. Using RECEIVE ORDER, you can:

  • Request a corrective or preventive service that encompasses any of the following areas:
    • All—All SYSMODs (PTFs and APARs)
    • APARS—Authorized program analysis reports
    • Critical—All PTFs that resolve High Impact or Pervasive (HIPER) or PTF-in-error (PE) conditions

    • HOLDDATA—Enhanced HOLDDATA
    • PTFS—Program temporary fixes
    • Recommended—Current RSL level PTFs and all PTFs that are resolved or that resolve HIPER or PE conditions

      Note

      As of June 15, 2020 (see technical bulletin ID 922), BMC only publishes PTFs that are in verified status (VER).

  • Automate the service (via your scheduler) by running JCL on a recurring basis to identify service needs.
  • Apply the system modifications (SYSMODs) to the appropriate zone.

BMC provides the following methods for using RECEIVE ORDER:



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Comments

  1. Gerald Moritz

    Do you have a sample for SMPCLNT ? //SMPCLNT DD * <See SMP/E command guide for options(ftp,ftps,http,https)>

    Jan 24, 2020 06:39
    1. Dottie Wood

      Hi, Gerald. For more information about IBM z/OS SMP/E commands, BMC recommends consulting the IBM Knowledge Center. You can find examples relevant to your preferred download method (such as the example provided here).

      Jan 24, 2020 03:06
  2. Juerg Keller

    GIM69207S ** RECEIVE PROCESSING HAS FAILED BECAUSE THE CONNECTION WITH THE SERVER FAILED. javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake

    selected address: ftps://filedownload.bmc.com/download/GIMPAF.XML.

    Starting download from URL: https://filedownload.bmc.com/download/GIMPAF.XML to
    local file: /SERVICE/tmp/ORD00003-06February2020-13.40.29.653/GIMPAF.XML
    javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake

    is //filedownload.bmc.com really https capable?

    Feb 06, 2020 09:11
    1. Dottie Wood

      Hi, Juerg. Thanks for contacting us!

      To ensure that we resolve your question effectively, please enter a ticket with Customer Support by clicking here. If outside the United States, you can use the Select Another Country box to find local contact information.

      Feb 06, 2020 10:48
  3. Bjoern Schanz

    Hi, receiving critical or recommended service or even specific PTFs works well with this method. But whats about RSLs like RSL1910? How I code this in an job? I only know the parm ALL, which means all available service. But I think BMC recommends not using ALL via ISR. Is this still your recommendation?

    Feb 19, 2020 12:07
    1. Dottie Wood

      Hi, Bjoern. Thanks for checking with us!

      The recommended content type behaves the same for IBM SMP/E RECEIVE ORDER as for BMC ISR.  The request will return all maintenance to the current GA RSL plus any HIPER/PE correcting PTFs. 

      All RSL maintenance is delivered with RSL SOURCEIDs for PTFs. If you would like to apply maintenance only to a specific RSL level, you can apply by SOURCEID.

      Feb 19, 2020 02:48
  4. James Bahr

    is https://ws-prod.bmc.com/smpe reachable via a browser. Trying to get access through our firewall and the network team saying the address not valid. Told them it was a service server but not sure that is sufficient to get them give me network access. Looking for advice/direction. thanks

    Mar 11, 2020 08:54
    1. Dov Kaiser

      Hi, James. Thanks for contacting us! We have forwarded your input to the writer who is responsible for this content.

      Mar 11, 2020 09:52
      1. James Bahr

        thanks was going to open a case but have no idea how since its not a product

        Mar 11, 2020 10:57
        1. Dov Kaiser

          Hi, James.

          The IP address of https://ws-prod.bmc.com/smpe is 198.147.194.214, but it is not accessible via web browser. An SMP/E batch job is required.

          If you still want to open a case, specify Common Install – z/OS as the product, or select it as a component of the product.

          Mar 12, 2020 04:32
  5. Dorota Sorokulska-pawliczuk

    If I update the installation system and afterwards use RECEIVE ORDER - will new product versions be included in RECOMMENDED service?

    Apr 23, 2020 09:32
    1. Dov Kaiser

      Hi, Dorota. Thank you for your input! We have forwarded your input to the writer who is responsible for this content.

      Apr 23, 2020 09:42
    1. Dov Kaiser

      Hi, Dorota. The IBM SMP/E RECEIVE ORDER command delivers PTF maintenance only for the version of BMC products that you have installed.

      Apr 26, 2020 04:18
  6. Tom Longfellow

    I am unable to download a usable X.509 certificate. It comes down to my PC easily. and transfers (in Binary) to my host dataset without problem. The RACDCERT ADD command says that it is invalid and not really a certificate. This method is now dead to me. Unusable.

    Sep 24, 2020 08:20
    1. Dov Kaiser

      Hi, Tom. We thank you for your input and regret that the product has not behaved as expected. We recommend that you contact Customer Support to log a formal ticket on this issue.

      Sep 24, 2020 09:43