Requesting RECEIVE ORDER via the web

At times, you might not be able to use the RECEIVE ORDER batch job to request and download maintenance directly to your mainframe. At those times, we provide a web-based maintenance request service. See the following procedures:

To request a maintenance package

Create a software inventory XML file:

On the mainframe system for which you want maintenance, run the IBM software inventory routine (GIMXSID).
Use the following sample JCL statements to run GIMXSID:

//STEP EXEC PGM=GIMXSID,PARM='INVENTORY=ALL'    
//SMPOUT DD SYSOUT=*                             
//SMPXTOUT DD DSN=outputdsn, DISP=(,CATLG),   
//SPACE=(TRK,(1,1)),UNIT=unit                    
//SYSIN DD*                            
CSI=TEST.CSI                     
TARGET=target
/*

Download the created software inventory XML file (with an extension of .xml) to your workstation.

Access the BMC web-based service for RECEIVE ORDER:
1. On your workstation, log in to BMC Support Central .
2. Go to https://www.bmc.com/available/zso.html to access the BMC web-based service for SMP/E RECEIVE ORDER.
Click Mainframe - Services.
Specify the service you want:
1. In My support contracts, select a Contract ID.
2. In the Services drop-down, click Request PTF maintenance.
3. Click Continue.
Specify the type of maintenance you want:
1. In the Package Category drop-down, click a RECEIVE ORDER content type.
2. Click Start order.
3. Review the order information.
4. Click Continue.
If requested, upload the software inventory XML file you created.
Important

If you are requesting HOLDDATA or APARS no software inventory XML file is requested.
1. Click Upload file, navigate to the XML file location, click the file, and click Open.
  The file is uploaded.
2. Click Continue.
Specify the type of shipment you want.
By default, shipments are provided in electronic format.
1. If you require a physical shipment, click Physical Media and complete the form.
2. Click Continue.
Review and submit your order:
1. (Optional) In Alternative Email Address, provide an additional individual or group email address to which the order status emails are sent.
  The order status emails are sent to the email associated with the BMC Support ID you used to log in.
2. Click Submit order.
  A confirmation of the order is displayed. You will also receive an email with this information.
Click Home.

To retrieve a maintenance package

After you receive the email stating your maintenance order is complete, perform the following procedure:

Click the link in the email or go to https://www.bmc.com/available/zso.html.
Click Order - Dashboard and Processed.
On the row for your order number, click the link in the Current Status column.
Information about the maintenance package is displayed.
Log on to the provided server with the provided credentials.
Check the download folder and click Download.
The download folder contains all the files required for the requested maintenance.
The request service creates a .zip file of the folder's contents and initiates the download.
Unzip the downloaded file.
The downloaded maintenance package is in standard SMP/E GIMZIP format.

Important

Maintenance orders are available in the Order - Dashboard for 14 days.

To process a maintenance package

Using FTP, upload the maintenance package files to the USS directory on your z/OS system.
Use your FTP software tool or the following FTP commands in a command window.

ftp zosHost

userID
password
bin

prompt

Note

We recommend that you turn off the interactive mode to avoid responding to each mput command while transferring multiple files.

mkdir /smpNTS/orderID

cd /smpNTS/orderID
mput /pcDir/*.*
mkdir /smpNTS/orderID/SMPHOLD
cd /smpNTS/orderID/SMPHOLD
mput /pcDir/SMPHOLD/*.*
mkdir /smpNTS/orderID/SMPPTFIN
cd /smpNTS/orderID/SMPPTFIN
mput /pcDir/SMPPTFIN/*.*
quit

Variable	Description
zosHost	The name or address of the z/OS host system.
smpNTS	The path name of the directory in the host file system where the package will reside.
orderID	The service package order ID as provided by the web-based maintenance request service.
pcDir	The directory path on your local workstation where the unzipped files are located.

Generate and submit the RECEIVE FROMNTS job by using the SMP/E ISPF interface or the following sample job:

//S1 EXEC PGM=GIMSMP, 
// PARM='PROCESS=WAIT', 
// DYNAMNBR=120 
//* 
//SMPCSI DD DISP=SHR,DSN=<globalDSN>
//* 
//SMPCNTL DD * 
  SET BOUNDARY (GLOBAL) 
                  . 
  RECEIVE 
         FROMNTS( 
                 <orderID>
                ) 
       DELETEPKG 
                . 
//* 
//SMPNTS DD PATHDISP=KEEP, 
//         PATH='<smpNTS>'

Variable	Description
globalDSN	The name of the CSI dataset for the global zone.
orderID	The service package order ID as provided by the web-based maintenance request service.
smpNTS	The path name of the directory in the host file system where the package will reside.

Generate and submit the APPLY job by using the SMP/E ISPF interface or the following sample statement in your job:

//SMP.SMPCNTL DD * 
  SET BDY(BMC0TZN). 
  APPLY 
        PTFS 
        APARS 
        GROUPEXTEND 
        NOJCLR 
        BYPASS(HOLDSYS(DOC,ACTION,DB2BIND,DELETE)) 
                         /* REVIEW THE HOLD INFORMATION IN THE */
                         /* OUTPUT OF THE JOB. IT IS IMPORTANT */
                         /* TO FOLLOW ALL NECESSARY ACTIONS. */
        CHECK 
             .

Generate and submit the ACCEPT job by using the SMP/E ISPF interface or the following sample statement in your job:

//SMP.SMPCNTL DD * 
  SET BDY(BMC0DZN). 
  ACCEPT 
       PTFS 
       APARS 
       GROUPEXTEND 
       NOJCLR 
       BYPASS(HOLDSYS(DOC,ACTION,DB2BIND,DELETE)) 
                         /* REVIEW THE HOLD INFORMATION IN THE */
                         /* OUTPUT OF THE JOB. IT IS IMPORTANT */
                         /* TO FOLLOW ALL NECESSARY ACTIONS. */
       CHECK 
              .

Requesting RECEIVE ORDER via the web

To request a maintenance package

To retrieve a maintenance package

To process a maintenance package

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