Maintenance and schedule information

We provide SMP/E maintenance, which is required for all products that Installation System installs.

Maintenance types

The following table describes the types of available maintenance that we provide.

Important

You can maintain your BMC products by using IBM SMP/E RECEIVE ORDER. The SMP/E RECEIVE ORDER simplifies ordering and retrieving maintenance. For more information, see Using SMP/E RECEIVE ORDER.

Maintenance type

Description
Recommended Service Level (RSL)

RSL files contain program temporary fixes (PTFs) and HOLDDATA for products. We have certified PTFs against the IBM Recommended Service Update (RSU). You can obtain quarterly RSL maintenance at any time by using IBM SMP/E RECEIVE ORDER.

PTFs

You can obtain individual PTFs at any time by using IBM SMP/E RECEIVE ORDER.

SMP/E service files (packaged with the corresponding products on the installation media)

SMP/E service files contain additional maintenance to be applied during installation to bring the product to the GA level or to a specific RSL level.

All PTFs and APARs that are required for creating the GA level of the product are added to the service files. However, if we incorporate an APAR into a maintenance update concurrently with the release of a new product, that APAR is not added to the service files. The service files are packaged with the installation media.

Important

Use the SMP/E service files only when performing a new installation of a product. 

Maintenance schedule

Recommended Service Level (RSL) maintenance is available on a quarterly basis. We release a technical bulletin to alert you when a new RSL is available. You can sign up for proactive alerts at the BMC Support Central Open link .

RSL maintenance is labeled as RSLyymm:

  • yy is the last two digits of the calendar year.
  • mm is the two digits that represent the month.

The following RSL releases are scheduled or available. Click an available RSL number to list the PTFs contained in the RSL. A brief description of each PTF is included. 

Tip

When you preview the spreadsheets in a browser, formatting issues might occur. For example, the content might be cut off or only the first tab in a multi-tab spreadsheet might be viewable. For best results, download the file and view it offline.


 

BMC RSL Maintenance periodAvailability

BMC-certified IBM RSU level 

2024 RSL maintenance

RSL2404November 11, 2023 through February 9, 2024April 1, 2024

RSU2401

RSL2407February 10, 2024 through May 10, 2024July 1, 2024

RSU2404

RSL2410May 11, 2024 through August 9, 2024October 1, 2024

RSU2407

RSL2501August 10, 2024 through November 10, 2024January 2, 2025

RSU2410

2023 RSL maintenance

RSL2304 November 11, 2022 through February 10, 2023April 3, 2023

RSU2212

RSL2307 February 11, 2023 through May 12, 2023July 3, 2023

RSU2303

RSL2310May 13, 2023 through August 11, 2023October 2, 2023

RSU2306

RSL2401August 12, 2023 through November 10, 2023January 2, 2024

RSU2309

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Comments

  1. Noam Datner

    Hello, where is the link to the list of PTF's included in RSL2301 that just came out? and please direct me to the place (document) explaining how to obtain the RSL (any RSL)... thanks in advance.

    Jan 04, 2023 03:11
    1. Dov Kaiser

      Hi, Noam. It's good to hear from you! I have forwarded your questions to the writer responsible for the Installation System.

      Jan 04, 2023 03:23
    1. Dov Kaiser

      Hi, Noam.

      To open a spreadsheet containing a list of the PTFs for this quarter, try clicking RSL2301 in the left column of the last table in this topic.

      For information about obtaining and applying maintenance, see the following topics:

      Jan 04, 2023 03:49
  2. Noam Datner

    Hi Dov, Great hearing from you too :-)

    I guess it is my mistake for assuming that RSL2301 will be under "2023 RSL maintenance" and not "2022 RSL maintenance"...

    Jan 04, 2023 05:49
  3. Nick Rossg

    Hello. Are BMC Compuware products included in RSL releases? I clicked on the available RSLs on this page and did not see any containing BMC Compuware Products (i.e. ISPW, File-Aid)

    I was able to use the RO process to download and receive the 'Recommended' package for these BMC Compuware products. But none of the received PTFs were tagged with a SOURCEID. From what I read SOURCEID is only assigned to PTFs that are released on RSL distribution. Can you help me sort this out? Thanks.

    Feb 13, 2023 10:35
    1. Dov Kaiser

      Hi, Nick. Thank you for your query. I have forwarded it to the writers who are responsible for this content.

      Feb 13, 2023 12:08
  4. Dov Kaiser

    Hi, Nick.

    Regarding your first question, we can confirm that BMC Compuware products are not currently included in the quarterly RSL testing and distribution, but we plan to include them in the future. We will announce this by releasing a technical bulletin.

    Regarding your second question, BMC Compuware products do not currently use SOURCEIDs in any of their PTFs, although we may change this in the future. PTFs for BMC Compuware products become available to customers when we release them. After additional testing and validation, the PTFs are then closed, which adds them to the product’s cumulative maintenance. We would assume that the Recommended package that you are using is from cumulative maintenance.


    Feb 23, 2023 06:35
  5. carol goldberg

    I am attempting to get the changes for release AMI BMC RSL2310 . Especially for APPTUNE Performance

    Jan 22, 2024 10:36
    1. Jyoti Birajdar

      Hi, carol goldberg .

      Thank you for contacting us. 

      If you are facing issues applying RSL2310, we advise that you contact Customer Support to log a formal ticket on this issue.

      Regards,

      Jyoti


      Jan 23, 2024 04:58