Maintaining your products

BMC delivers SMP/E-based product maintenance that is provided on Recommended Service Level (RSL) files. 

RSL files contain program temporary fixes (PTFs) and HOLDDATA. The PTFs are certified by BMC against the IBM Recommended Service Update (RSU). You can obtain the Quarterly RSL maintenance at any time by using IBM RECEIVE ORDER.

The maintenance can be applied during a product installation or after an installation as needed. The maintenance is current as of the date of your installation or maintenance media. However, new fixes might have been released since then. After you apply SMP/E maintenance, we recommend checking the documentation portal Open link or the Support Central website Open link  for more recent fixes. Some fixes are announced in technical bulletins or flashes. Product fixes are provided on an up-to-the-minute basis and installed after a product installation. 

You can obtain the product maintenance at any time by using: 

  • (Recommended method) RECEIVE ORDER


    If you are using SMP/E RECEIVE ORDER to obtain your product maintenance, make sure that you apply the IBM PTF UO01835 (SMP/E level 36.85), which is a minimum required level.

  • Physical media


    If you order maintenance via RECEIVE ORDER web service on physical media, you receive the maintenance on a USB flash drive.

Use the following information to maintain your installed products:

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