This topic answers common questions and explains how to access additional resources, including BMC Support.
This section answers frequently asked questions (FAQs) about the Installation System and the documentation portal.
FAQs pertaining to the Installation System.
Do I have to install the Installation System multiple times?
No. After installing the Installation System once, you can use it for multiple installations.
How do I perform maintenance for my products?
Use the maintenance component of the Installation System. For more information, see Maintaining-your-products.
Do all mainframe-based BMC components, products, and solutions use the Installation System?
Most of them do. For a list of the currently supported products, see Supported-products.
When are passwords required?
Passwords are required for running BMC products and solutions, but not for installing them.
Do all BMC Software components, products, and solutions that use the Installation System require passwords?
Most mainframe BMC products that use the Installation System require a CPU authorization password. For more information, see Authorizing.
How do I get the Installation System?
Use the provided Sample-JCL.
Can the country setting for my terminal cause errors during an installation?
If the terminal uses a non-English alphabet or a translation table, you will get error messages, especially when trying to move past the Select Products panel (BMIPC1A) during installation. Determine whether you are using usermods that will translate BMC installation code to your country's language. The recommended terminal type is 3278.
FAQs pertaining to the documentation portal.
The following are general questions about mainframe documentation:
How can I get a PDF of selected content in a space?
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ImportantWe are working to improve the PDF export experience. We are currently working on the following issues:
- Page order—If you export more than one page to PDF, they might be displayed in alphabetical order instead of the order in the interface.
- Interface update—The export interface options are changing, so these instructions might not match them exactly.
- Known limitations—PDF exports are not always completed successfully.
Thank you for your patience.
- If you are not logged in, click the head icon at the top-right of the window, select Log in, and follow the instructions:
- Navigate to the page that you want to export to PDF. To create a PDF of the whole space, navigate to the space home page.
- Next to the page title, click Export
. - In the Export dialog box, click PDF:
- In the Export as PDF dialog box, perform one of these steps:
- To create a PDF of that page only, proceed to step 6.
- To create a PDF of that page and its child pages, click select all.
- To create a PDF of that page and a selection of its child pages, select the checkboxes next to the pages that you want to include your PDF.
- Click Export.
In the PDF Export Options dialog box, select the checkboxes for the features that you want to include in your PDF.
Tip
If you are creating a PDF of a single page, clear the Table of Contents checkbox.
- Click Export.
The PDF is created. - Save the PDF locally.
Where can I get documentation for all BMC mainframe products?
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Go to the docs.bmc.com main dashboard and click the name of a specific product area, or click here to go directly to the list of all products.
Important
If you're looking for the Control-M mainframe documentation, click the Control-M box on the dashboard, or click here to go directly to the Control-M space.
The following BMC sites are external to this portal and provide information that you might find helpful:
The following questions offer information about BMC Support:
How can I contact BMC Support?
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If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central. You can search the Knowledge Base for help with an issue or download products and maintenance.
If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.
How can I check a product version's support status?
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You can find the support status for specific product versions on Support Central. Selecting a product from the “A–Z Supported Product List” shows:
- All versions of the product and their current support levels (full or limited)
- Dates on which support ends
You can also find information about the latest support policies on Support Central.
Where can I get the security certificates required to transfer files to BMC Support?
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BMC Support requires a security certificate when you are using the File Transfer Protocol Secure (FTPS) method to send files to BMC Support. TheSecure File Transfer User Guide for BMC Customers explains how to use the certificate.
The following table includes the security certificate:
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| Effective from April 6, 2021, until further notice |