FAQs and additional resources

This topic answers common questions and explains how to access additional resources, including BMC Support.

Frequently asked questions

This section answers frequently asked questions (FAQs) about the Installation System and the documentation portal.


Installation System

FAQs pertaining to the Installation System.

No. After installing the Installation System once, you can use it for multiple installations.

Use the maintenance component of the Installation System. For more information, see Maintaining your products.

Most of them do. For a list of the currently supported products, see Supported products.

Passwords are required for running BMC products and solutions, but not for installing them.

Most mainframe BMC products that use the Installation System require a CPU authorization password. For more information, see Authorizing.

Use the provided Sample JCL.

If the terminal uses a non-English alphabet or a translation table, you will get error messages, especially when trying to move past the Select Products panel (BMIPC1A) during installation. Determine whether you are using usermods that will translate BMC installation code to your country's language. The recommended terminal type is 3278.

Documentation portal

FAQs pertaining to the documentation portal.

The following are general questions about mainframe documentation:
  • How can I get a PDF of selected content in a space?

    If you are logged in, you can create a PDF from any topic in the space. Use the following procedure to create a PDF of either the current topic or multiple pages (a parent topic and its child topics):
    1. Go to the branch or topic for which you want to create a PDF.

    2. On the toolbar in the upper-right of the window,  clickand select Export to PDF:


      Although you can export to Microsoft Word, this portal is not optimized for Word exports. If you require an export in XML or HTML format, contact us Open link .

    3. In the Exporting PDF dialog box:

      • In the Template box, select one of the following PDF styles:
        • Simple to export a PDF with no cover, table of contents, or index 
          By default, the Simple template exports only the current page.
        • Standard to export a traditional PDF with a cover, table of contents, and index 
          By default, the Standard template exports the current page and its child pages.


        In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:

      • In the Export Scope box, select what you want to export:

        • Only this page to export the current page
        • This page and its children to export an entire section (current page and any child topics)
    4. Click Export.

    For more information, see Help for BMC Online Technical Documentation Open link .

  • Where can I get documentation for all BMC mainframe products?

    Go to the docs.bmc.com main dashboard and click the name of a specific product area, or click here to go directly to the list of all products.


    If you're looking for the Control-M mainframe documentation, click the Control-M box on the dashboard, or click here to go directly to the Control-M space.

Additional resources

The following BMC sites are external to this portal and provide information that you might find helpful:

Support information

The following questions offer information about BMC Support:

  • How can I contact BMC Support?

    If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central Open link . You can search the Knowledge Base for help with an issue or download products and maintenance.

    If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

  • How can I check a product version's support status?

    You can find the support status for specific product versions on Support Central. Selecting a product from the “A–Z Supported Product List” shows:

    • All versions of the product and their current support levels (full or limited)
    • Dates on which support ends

    You can also find information about the latest support policies on Support Central.

  • Where can I get the security certificates required to transfer files to BMC Support?

    BMC Support requires a security certificate when you are using the File Transfer Protocol Secure (FTPS) method to send files to BMC Support. The Secure File Transfer User Guide for BMC Customers Open link  explains how to use the certificate.

    The following table includes the security certificate:

    Effective from April 6, 2021, until further notice

Related topics
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  1. Gene Pate

    your doc keeps saying that any required ptfs for the installation system are documented in technical bulletins but no where can I find anything about viewing a list of technical bulletins for the current installation system. one might think that the FAQs page would be a good place to put that bit of information.

    Jun 07, 2018 07:29
    1. Dottie Wood

      Hi, Gene. Thanks for contacting us!

      You can view all technical bulletins, flashes, and release notes for this version of the Installation System by clicking the gray Notices banner on the home page. The banner appears immediately below the installation-flow figure.

      Note: As announced in the version 3.6.00 release notes, the Installation System is no longer installed via SMP/E. We updated the version 3.6.00 documentation to reflect that change. If you are still encountering references to PTFs for the Installation System, please feel free to leave comments on those pages so that we can correct them. Thank you!

      Jun 07, 2018 04:24