Production support for IT applications use case
Consult the following use case for information on how to achieve value with TrueSight Intelligence along with TrueSight Presentation Server, and the Remedy Action Request System.
The IT manager should be able to perform incident analysis using data from multiple sources such as Remedy and TrueSight Operations Management.
Set up data collection
Deploy an upgraded version of the unified communication tool to all users
Analyze event data to determine correlation
- View data from multiple sources and determine in real-time, the user impact caused by various actions such as version upgrades, server migration, etc.
- Use the correlation between data sources to determine the cause and effect of changes on your end users.