Finding existing connectors
BMC Helix Integration Studio includes connectors for popular BMC and third-party applications.
Who can view existing connectors?
Administrators and end users can view existing connectors.
Administrators can find existing connectors to manage them and to grant or prevent the end-user access.
If you are an administrator, you can view all existing connectors from My Flows or from Catalog in the top menu of BMC Helix Integration Studio.Important
Administrators can disable the end-user access to certain connectors. For more information, see Adding or updating a configuration.
- End users can find existing connectors to understand which applications they can use to build flows.
If you are an end user, you can view available connectors from My Flows in the top menu of BMC Helix Integration Studio.
List of out-of-the-box connectors
The following table lists connectors for BMC Helix Integration Studio. In the Connector type column, the connectors listed as Basic are included by default, and the connectors listed as Premium are available under a separate pricing plan.
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Connector name | Supported application version (Cloud and OnPremises | Purpose | Connector actions | Connector triggers | Connector type | Connector version |
---|---|---|---|---|---|---|
AR System | AR Server version 20.02 and later | Use the AR System connector for enabling integration with BMC Helix ITSM to get the required out-of-the-box or custom AR forms. For an example of how the AR System connector is used in BMC Helix Multi-Cloud Service Management, see
Sending and receiving data between Remedy AR System forms and third-party applications
|
| N/A | Basic | 1.0.8 |
Automation Anywhere *Only for BMC Helix Innovation Studio | Automation Anywhere version 1.0.59 and later | Use the Automation Anywhere connector to automate tasks or manual flows within your application or business process in BMC Helix Innovation Studio . The Automation Anywhere Robotic Process Automation (RPA) provides the following capabilities:
For more information, see
Automating a task or a manual flow by using the Automation Anywhere connector
| Run RPA bot script | Automation status check | Basic | 1.0.59 |
AWS Support | Latest Cloud version | Use the AWS connector to design flows that are related to support case management in your Amazon Web Services cloud computing environment. For example, you can design an Incoming Email-to-AWS flow that creates a new case in your AWS application after you receive an email in your Incoming Email account. You can use the AWS connector actions associated with cases, communication notes, services, and service categories from your AWS application. | Actions
| N/A | Premium | 1.2.7 |
AWS Service Catalog *Only for BMC Helix Digital Workplace Catalog integrations | All available versions | Use the AWS Service Catalog connector to integrate BMC Digital Workplace Catalog with the AWS application. The AWS Service Catalog connector has only one available action: Launch service catalog product. When the BMC Digital Workplace Advanced users request the AWS services, these services are imported from the service catalog of AWS to BMC Digital Workplace Catalog through the BMC Helix Integration Service API. Such a connection helps to reduce developmental efforts required for integrating AWS and BMC Digital Workplace Catalog directly. For more information, see
Integrating BMC Helix Digital Workplace Catalog with BMC Helix Integration Service
| Launch service catalog product | N/A | Basic | 1.0.3 |
Azure Alerts | All available Cloud versions | Use the Azure Alerts connector to design flows that are related to receiving alerts in your Microsoft Azure cloud computing service. For example, you can design an Azure Alerts-to-Slack flow. You can configure this flow to result in sending a notification about a new alert to a specified Slack channel. The Azure Alerts connector has only one trigger, such a flow starts running when you receive a new alert in your Microsoft Azure application | Update Azure alert state | New alert received | Premium | 1.1.4 |
Azure DevOps *Supported only with default cloud site. Not supported for on-premises sites. | All available Cloud versions | Use the Azure DevOps connector to design flows that are related to work items in your Azure DevOps project planning tool. For example, you can design a JIRA-to-Azure DevOps flow that creates a comment on a work item in Azure DevOps after an issue is updated in a related JIRA project. |
|
| Premium | 1.0.4 |
Basecamp | Basecamp API version 1.0 | Use the Basecamp connector to design flows that are related to multiple project activities and project artifacts in your Basecamp project management tool. For example, you can design a Basecamp-to-JIRA flow that creates a new issue in your JIRA application after a new to-do list is created in your Basecamp project. You can create multiple flows associated with calendars, events, projects, messaging, to-do lists, accounts, and documents in your Basecamp application. | Actions
| Triggers
| Basic | 1.0.1 |
BMC Helix Business Workflows | All version of BMC Helix Business Workflows | Use the BMC Helix Business Workflows connector to design flows that are related to case management and task management in your BMC Helix Business Workflows application. You can design flows that are triggered when cases or external tasks are created or updated. You can also design flows that result in creating or updating cases or external tasks. For example, you can design a BMC Business Workflows-to-Slack flow that sends a message to a specified Slack channel after an external task is updated in your BMC Business Workflows application. For more information about using this connector, see
Integrating BMC Helix Business Workflows with other applications
| Actions
|
| Basic | 1.5.2 |
CA Agile Central | Rally Web API version 2 | Use the CA Agile Central connector to design flows that are related to important updates in your CA Agile Central (Rally Software) project management tool. You can design flows that are triggered when CA Agile Central items are created or updated. You can also design flows that result in creating or updating the CA Agile Central items. For example, you can design a Basecamp-to-CA Agile Central flow that updates an existing task in CA Agile Central after a new comment is received in a Basecamp project. Important: For the CA Agile Central connector, you can generate a custom schema while adding or updating a configuration. For more information, see Generating custom schema for connectors. | Actions
| Triggers
| Premium | 1.1.9 |
GitHub | Github API version 3 | Use the GitHub connector to design flows that are related to issues in your GitHub repository hosting service. You can design flows that are triggered when issues are updated in GitHub, as well as flows that result in creating or updating issues in GitHub. For example, you can design a GitHub-to-SMTP Email flow that sends an email in your SMTP Email account after an issue is updated in GitHub. |
| New or updated issue on repository | Basic | 1.1.0 |
Gmail | Gmail API version 1 | Use the Gmail connector to design flows related to email services. The Gmail connector has only one available action: Send an email. You can design multiple flows that result in sending emails after specified triggering events take place in the source applications. For example, you can design a Slack-to-Gmail flow that sends an email after a new message is received in a Slack channel. | Send an email | N/A | Basic | 1.0.7 |
Helix Ops Mgmt for PSR | BMC Helix ITSM RestAPI version 1.0 | Use the Helix Ops Mgmt for PSR connector to execute the Proactive Service Resolution (PSR) integration cases. For more information about PSR, see Proactive Service Resolution for automatic incident management with BMC Helix Integration Service and Use case: Automatic incident management. For more information about setting up PSR, see Setting up Proactive Service Resolution to enable automatic incident management. Important: For the Helix Ops Mgmt for PSR connector, you can generate a custom schema while adding or updating a configuration. For more information, see Generating custom schema for connectors. | Create/update a new/existing event | New or updated event webhook subscription | Basic | 0.0.14 |
IBM QRadar | Version 7.3.2.x | Use the IBM QRadar connector to track security vulnerabilities as security incidents in BMC Helix ITSM to get them resolved and remediated. You can use the connector actions and triggers associated with offenses. An o ffense includes alert information generated by the IBM QRadar Security Information and Event Management (SIEM) application. For example, you can design an IBM QRadar-to-ITSM flow that creates an incident in BMC Helix ITSM when a new offense is created in IBM QRadar SIEM. For more information, see
Enabling prebuilt integration with IBM QRadar
|
| New or updated offenses | Premium | 1.0.2 |
Incoming Email | NA | Use the Incoming Email connector to design flows related to email services. The Incoming Email connector has only one available trigger: Receive an email. You can design multiple flows that are triggered after emails are received in your Incoming Email account. Additionally, you can define special conditions that trigger such flows to run. For example, you can design an Incoming Email-to-Basecamp flow that creates a new message in a Basecamp project after you receive an email with the project name as the subject in your Incoming Email account. Important: The Incoming Email connector does not need authentication to connect to a third-party system. While configuring this connector, you do not need to create a connector account. | N/A | Receive an email | Basic | 1.0.1 |
Integration Service | Current version of BMC Helix Integration Service | Use the Integration Service connector to design flows for tracking events that take place in the BMC Helix Integration Studio application. You can design flows that monitor the statuses of other flows in BMC Helix Integration Studio or are triggered due to the flow-related errors. You can also design flows that result in performing actions related to other flows in BMC Helix Integration Studio. For example, you can design an Integration Service-to-JIRA flow that adds a comment to a JIRA issue after a specific flow is resumed in BMC Helix Integration Studio. Additionally, use the Integration Service connector for troubleshooting. BMC Helix Integration Studio provides the out-of the box Send Error Notification catalog flow that sends an email notification to your SMTP email account whenever an error occurs in BMC Helix Integration Studio. For more information, see Troubleshooting flow issues. Important: The Integration Service connector is available only to tenant administrators. End users do not see this connector in the list of available connectors and cannot use it. | Actions
| Triggers
| Basic | 1.0.4 |
ITSM | All Cloud and OnPremises version of BMC Helix ITSM | Use the ITSM connector to design flows that are related to work items in your BMC Helix ITSM application. You can use the connector actions and triggers associated with worklog entries, change requests, incidents, problems, people profiles, and so on. For example, you can design an ITSM-to-SMTP Email flow that sends an email in your SMTP Email account after a person profile is updated in BMC Helix ITSM. Important:
| Actions
| Triggers
| Basic | 1.8.5 |
ITSM for PSR | All Cloud and OnPremises version of BMC Helix ITSM | Use the ITSM for PSR connector to execute the Proactive Service Resolution (PSR) integration cases. For more information about PSR, see Proactive Service Resolution for automatic incident management with BMC Helix Integration Service and Use case: Automatic incident management. For more information about setting up PSR, see Setting up Proactive Service Resolution to enable automatic incident management. Important: For the ITSM for PSR connector, you can generate a custom schema while adding or updating a configuration. For more information, see Generating custom schema for connectors. |
| New or updated incident | Basic | 0.3.3 |
Jenkins | All versions | Use the Jenkins connector to design flows that are related to job statuses in your Jenkins automation server. The Jenkins connector has only one available trigger: Updated job status. You can design flows that start running after a job status is updated in Jenkins. For example, a Jenkins-to-Slack flow can send a notification about a job status update to a Slack channel. | N/A | Updated job status | Basic | 1.0.3 |
JIRA | All versions | Use the JIRA connector to design flows that are related to projects, issues, and comments in your JIRA project management tool. For example, you can design a Slack-to-JIRA flow that adds a comment on a JIRA issue after you receive a message in a Slack channel related to the same project. Important: For the JIRA connector, you can generate a custom schema while adding or updating a configuration. For more information, see Generating custom schema for connectors . | Actions
|
| Premium | 1.3.10 |
JIRA Service Desk | All Cloud versions | Use the JIRA Service Desk connector to design flows related to issues and comments in your JIRA Service Desk application. For example, you can design a JIRA Service Desk-to-Gmail flow that results in sending an email after an existing issue is updated in JIRA Service Desk. Important:
| Actions
|
| Premium | 1.0.13 |
Multi-Cloud | BMC Helix Multi-Cloud Broker version 21.02 | Use the Multi-Cloud connector to design flows that are related to work items in your BMC Helix Multi-Cloud Service Management tool. You can use the connector actions and triggers associated with changes, worklogs, incidents, problems, and similar artifacts in BMC Helix Multi-Cloud Service Management. For example, you can design a JIRA-to-Multi-Cloud flow that updates an incident in Multi-Cloud after an issues is updated in a related JIRA project. Important: For the Multi-Cloud connector, you can generate a custom schema while adding or updating a configuration. For more information, see Generating custom schema for connectors . | Actions
| Triggers
| Basic | 2.3.5 |
Nagios | All versions | Use the Nagios connector to design flows that are related to changes in the states of services and hosts in your Nagios monitoring and alerting service. For example, you can design a Nagios-to-Slack flow that sends a notification to a Slack channel after a state of a monitored host in a host group is changed. Important: The Nagios connector does not need authentication to connect to a third-party system. While configuring this connector, you do not need to create a connector account. |
| Triggers
| Basic | 1.0.1 |
Remedyforce | JSForce version 1.3.1 | Use the Remedyforce connector to design flows that are related to important updates in your BMC Remedyforce IT service management application. You can design multiple flows that are triggered when important updates occur in Remedyforce, or flows that result in creating or updating the Remedyforce items. For example, you can design a JIRA-to-Remedyforce flow that creates a new task in Remedyforce after a new project is created in JIRA. Important:
| Actions
| Triggers
| Basic | 1.1.3 |
Salesforce | JSForce version 1.3.1 | Use the Salesforce connector to design flows that are related to multiple events in your Salesforce CRM application. You can use the connector actions and triggers associated with accounts, assets, campaigns, cases, contacts, contracts, events, leads, and similar Salesforce items. For example, you can design an Integration Service-to-Salesforce flow that creates a new event in Salesforce after a flow is published to the catalog in BMC Helix Integration Studio. Important:
| Actions
| Triggers
| Basic | 1.1.1 |
Service Cloud | JSForce version 1.9.1 | Use the Service Cloud connector to design flows that are related to customer support procedures in your Salesforce Service Cloud management tool. You can use the connector triggers and actions associated with accounts, cases, contacts, content versions, notes, users, comments, and documents. For example, you can design a Salesforce Service Cloud-to-Slack flow that sends a notification in a Slack channel after a new note is created in your Salesforce Service Cloud application. Important:
| Actions
| Triggers
| Premium | 1.0.7 |
Slack | All versions | Use the Slack connector to design flows that are related to messaging in your Slack collaboration tool. You can design flows that are triggered when new messages are received in the specified Slack channels. Alternatively, you can design flows to post messages to the specified Slack channels. For example, you can design a Salesforce-to-Slack flow that posts a message in a a Slack channel after a lead is updated in your Salesforce application. | Post new message In a channel | New message in a channel | Basic | 1.1.6 |
SMTP Email | Nodemailer version 4.4.1 | Use the SMTP Email connector to design flows that are related to mailing in your SMTP Email provider. The SMTP Email connector has only one available action: Send an email. You can design multiple flows that result in sending emails after specified triggering events take place in the source applications. For example, you can design a Slack-to-SMTP Email flow that sends an email after a new message is received in a Slack channel. Important: The SMTP Email connector does not need authentication to connect to a third-party system. While configuring this connector, you do not need to create a connector account. | Send an email | N/A | Basic | 1.0.6 |
TrueSight Ops Mgmt | BMC TrueSight Operations Management version 10 and later | Use the TrueSight Ops Mgmt connector for integrations with the BMC Truesight Operations Management performance monitoring and event management tool. You can use the connector actions and triggers associated with events in BMC Truesight Operations Management. For example, you can design a TrueSight Ops Mgmt-to-Slack flow that sends a notification in a Slack channel after a new event is created in your BMC TrueSight Operations Management application. Important: The TrueSight Ops Mgmt connector does not need authentication to connect to a third-party system. While configuring this connector, you do not need to create a connector account. |
| New or updated event | Basic | 1.0.5 |
TrueSight Ops Mgmt for PSR | BMC TrueSight Operations Management version 10 and later | Use the TrueSight Ops Mgmt for PSR connector to execute the Proactive Service Resolution (PSR) integration cases. For more information about PSR, see Proactive Service Resolution for automatic incident management with BMC Helix Integration Service and Use case: Automatic incident management. For more information about setting up PSR, see Setting up Proactive Service Resolution to enable automatic incident management. Important: For the TrueSight Ops Mgmt for PSR connector, you can generate a custom schema while adding or updating a configuration. For more information, see Generating custom schema for connectors. | Create/update a new/existing event | New or updated event webhook subscription | Basic | 2.6.10 |
To view connectors from the catalog
- Log in to BMC Helix Integration Studio and click Catalog.
- Depending on your user type, perform the following actions:
If you are an administrator, click the Connectors tab to see a list of available connectors.
If you are an end user, click All Applications or the Automate banner to see connector tiles.
The page with all connectors is displayed, as shown in the following example:Important
The content of the page might differ depending on what connectors are available in your tenant
To view the existing connectors, administrators can follow the same steps as end users.
- (Optional) To search the collection, type the application name in Search Connectors.
(Optional) On the Catalog page, click Filter by, and then click on a filter type and value to refine the collection. Available options are listed in the following table.
Filter type and description Values None
No filter applied.
Not applicable. Category
Shows connectors belonging to a certain category.
- Automation
- Back Office
- Collaboration
- CRM
- Developer Tools
- Development
- File Management
- Management
- Mobile
- Monitoring
- Productivity
- Project Management
- Service Support
- Social
- System
- Test
- Utilities
State
Shows connectors that are available to end users in BMC Helix Integration Studio. Administrators can access a connector regardless of its state. Refer to Adding or updating a configuration.
- Enabled
- Disabled
Installed
Shows connectors that have been installed on BMC Helix Integration Studio. If a connector is not installed, an Install button appears for it. Upon deployment to the production instance, custom connectors must be installed before they can be used to build flows. If a connector is already installed but a more recent version is available, an Update available button appears. Refer to Developing connectors for information about creating custom connectors.
- Yes
- No
To view connectors from My Flows
- Log in to BMC Helix Integration Studio and click My Flows.
- To see connector tiles for available connectors, click All Applications
.
The page with all connectors is displayed, as shown in the following example (the content of the page might differ depending on what connectors are available in your tenant): - (Optional) To search the collection, type the application name in Search Connectors
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