Finding existing connectors

BMC Helix Integration Studio includes connectors for popular BMC and third-party applications. Additionally, developers and integration specialists can create new connectors.

Who can look up existing connectors?

Administrators and end users can view connectors.

  • Administrators can find existing connectors to manage them and to grant or prevent end-user access.
    If you are an administrator, you can look up all existing connectors from My Flows or from Catalog in the top menu of BMC Helix Integration Studio.

    Note

    Administrators can disable end-user access to certain connectors (see Adding or updating a configuration).

  • End users can find existing connectors in order to review which applications they can use to build flows.
    If you are an end user, you can go to My Flows in the top menu  of BMC Helix Integration Studio.


List of out-of-the-box connectors

The following connectors that have a Basic type are currently included to BMC Helix Integration Studio by default; connectors that have a Premium type are available under a separate pricing plan.

Connector Name Type Version Triggers Actions
AWS Premium 1.2.6 N/A
  • Create Case
  • Create Communication
  • Resolve Case
  • Describe Cases
  • Describe Services

AWS Service Catalog

(Available only for BMC Digital Workplace integrations)

Basic 1.0.0 N/A
  • Launch Service Catalog Product
Basecamp Basic 1.0.0
  • New Account
  • New Activity
  • New Calendar Event
  • New Project Calendar Event
  • New Calendar
  • New Comments
  • New File
  • New People
  • New Project
  • New Document
  • New Todo
  • New Todolist
  • Create Calendar
  • Create Calendar Event
  • Create Project Calendar Event
  • Create Message
  • Create Project
  • Create Document
  • Create Todo
  • Create Todolist
  • Grant Access
  • Create File
Business Workflows Basic 1.1.1
  • Case Updated
  • Add_ Activity
  • Create_ Case
  • Update_ Case
CA Agile Central Premium 1.1.8
  • New Comment
  • New Iteration
  • Updated Defect
  • Updated Task
  • Updated User Story
  • New Project
  • New Release
  • Update Discussions
  • Create Defect
  • Create Task
  • Create User Story
  • Query Artifact By Tag
  • Update Defect
  • Update Task
  • Update User Story
GitHub Basic 1.0.11
  • Updated Issues
  • Create Issue
  • Update Issue
Gmail Basic 1.0.1 N/A
  • Send Email
Incoming email Basic 1.0.0
  • Receive Email
N/A
Integration Service Basic 1.0.1
  • Flow Activated
  • Flow Created
  • Flow Deactivated
  • Flow Deleted
  • Flow Modified
  • Flow Paused
  • Flow Published
  • Flow Resumed
  • Flow Unpublished
  • Approval Pending
  • Activation Rejected
  • Flow Run Error
  • Publication Approval Pending
  • Publication Rejected
  • Flow Activation Response
  • Flow Activation Approved
  • Flow Activation Rejected
  • Flow Publication Approved
  • Flow Publication Rejected
  • Flow Publication Response
Jenkins Basic 1.0.2
  • Updated Job Status
N/A
JIRA Premium 1.2.0
  • New Comment
  • Updated Issue
  • New Project
  • Add Comment
  • Create Issue
  • Query Issue By Labels
JIRA Service Desk Premium 1.0.0
  • New Comment
  • New Or Updated Incident
  • Add Comment
  • Create Issue
  • Update Issue
Multi-Cloud Basic 0.7.0
  • Get Incidents
  • Get Worklogs
  • Create_ Change
  • Create_ Change_ Work Log
  • Create_ Incident
  • Create_ Incident_ Work Log
  • Create_ Service_ Notification
  • Create_ Work Log
  • Create_ Service_ Unavailability
  • Update_ Incident
  • Update_ Vendor_ Ticket Data
Nagios Basic 1.0.0
  • Host State Change
  • Host Group Host State Change
  • Host Group Service State Change
  • Service Group Service State Change
  • Service State Change
  • Change Host State
  • Change Service State
Remedy ITSM Basic 1.6.4
  • Change Work Log Updated
  • Change Updated
  • Incident Updated
  • Outage Updated
  • People Updated
  • Problem Updated
  • Problem Work Log Updated
  • Work Log Updated
  • Create Change Work Log
  • Create Problem Work Log
  • Create Work Log
  • Create Change
  • Create Incident
  • Create Person
  • Create Problem
  • Query Business Service By Name
  • Query Change
  • Query Person
  • Query Shared Application Properties
  • Update Change
  • Update Incident
  • Update Person
  • Update Problem
Remedyforce Basic 1.0.0
  • Broadcast Updated
  • Change Request Updated
  • Incident Updated
  • Incident History Updated
  • Problem Updated
  • Problem History Updated
  • Release Updated
  • Task Updated
  • Create Broadcast
  • Create Change Request
  • Create Incident
  • Create Incident History
  • Create Problem
  • Create Problem History
  • Create Release
  • Create Task
  • Update Broadcast
  • Update Change Request
  • Update Incident
  • Update Problem
  • Update Release
  • Update Task
Salesforce Basic 1.0.0
  • Account updated
  • Asset updated
  • Campaign updated
  • Case Updated
  • Contact Updated
  • Contract Updated
  • Event Updated
  • Lead Updated
  • Note Updated
  • Opportunity Updated
  • Order Updated
  • Product Updated
  • Solution Updated
  • Task Updated
  • User Updated
  • Create Account
  • Create Asset
  • Create Campaign
  • Create Case
  • Create Contact
  • Create Contract
  • Create Event
  • Create Lead
  • Create Note
  • Create Opportunity
  • Create Order
  • Create Product
  • Create Solution
  • Create Task
  • Create User
  • Update Account
  • Update Asset
  • Update Campaign
  • Update Case
  • Update Contact
  • Update Contract
  • Update Event
  • Update Lead
  • Update Note
  • Update Opportunity
  • Update Order
  • Update Product
  • Update Solution
  • Update Task
  • Update User
Salesforce Service Cloud Premium 1.0.1
  • Account updated
  • Case Updated
  • Case Comment Updated
  • Contact Updated
  • Content Document Updated
  • Note Updated
  • User Updated
  • Create Account
  • Create Case
  • Create Case Comment
  • Create Contact
  • Create Content Version
  • Create Note
  • Create User
  • Update Account
  • Update Case
  • Update Case Comment
  • Update Contact
  • Update Note
  • Update User
Slack Basic 1.1.5
  • New Message In A Channel
  • Post New Message In A Channel
SMTP Email Basic 1.0.1 N/A
  • Send Email
TrueSight Ops Mgmt Basic 1.0.1
  • Updated Events
  • Create Event
  • Update Event
TrueSight SaaS Basic 1.0.2
  • Updated Alarm Def
  • Updated Event
  • Create Event

To look up connectors from My Flows

  1. Log in to BMC Helix Integration Studio.
  2. Click My Flows.
  3. To see connector tiles for available connectors, click All Applications .
    The following page is displayed:



  4. (Optional) To search the collection, type the application name in Search Connectors.

To look up connectors from the catalog

  1. Log in to BMC Helix Integration Studio.
  2. Click Catalog.
  3. Depending on your user type, perform the following actions:
    • If you are an administrator, click the Connectors tab to see a list of available connectors. 



    • If you are an end user, click All Applications or the Automate banner to see connector tiles.

      Note

      Administrators can apply the same steps as end users to look up existing connectors.


      The following page is displayed:



  4. (Optional) To search the collection, type the application name in Search Connectors.
  5. (Optional) Click Filter by, and then click on a filter type and value to refine the collection. Available options are listed in the following table.

Filter type and description Values

None

No filter applied.

Not applicable.

Category

Shows connectors belonging to a certain category.

  • Automation
  • Back Office
  • Collaboration
  • CRM
  • Developer Tools
  • Development
  • Email
  • File Management
  • Management
  • Mobile
  • Monitoring
  • Productivity
  • Project Management
  • Service Support
  • Social
  • System
  • Test
  • Utilities

State

Shows connectors that are available to end users in BMC Helix Integration Studio. Administrators can access a connector regardless of its state. Refer to Adding or updating a configuration.

  • Enabled
  • Disabled

Installed

Shows connectors that have been installed on BMC Helix Integration Studio. If a connector is not installed, an Install button appears for it. Upon deployment to the production instance, custom connectors must be installed before they can be used to build flows. If a connector is already installed but a more recent version is available, an Update available button appears. Refer to Developing connectors for information about creating custom connectors.

  • Yes
  • No
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