Review the BMC Helix Integration Service 21.02 enhancements for features that will benefit your organization and to understand changes that might impact your users.
Product name changes in Remedy platform, Remedy ITSM, and BMC Helix Platform applications
Consult the following tables for changes to the product and component names starting with version 21.02.
While the product names have changed in 21.02, some instances in the product documentation still refer to the previous product name.
Remedy platform and ITSM applications
Version 20.08 and earlier
|Version 21.02 and later|
Remedy Action Request System (Remedy AR System)
Remedy IT Service Management Suite (Remedy ITSM)
|BMC Helix ITSM|
|BMC CMDB||BMC Helix CMDB|
|Remedy with Smart IT||BMC Helix ITSM: Smart IT|
|Remedy Smart Reporting||BMC Helix ITSM: Smart Reporting|
|Remedy Change Management||BMC Helix ITSM: Change Management|
|Remedy Knowledge Management||BMC Helix ITSM: Knowledge Management|
Remedy Asset Management
Remedy Service Desk
Remedy Single Sign-On
BMC Helix Platform and applications
for Service Management applications
Starting with version 21.02, Service Management applications run on a single environment named, BMC Helix Innovation Suite. With the new BMC Helix Innovation Suite, we bring together the capabilities of Action Request System and BMC Helix Innovation Studio.
As an Action Request System user, use the Action Request System components and clients. Leverage Service Management applications or build a custom application by using Developer Studio.
As a BMC Helix Innovation Studio user, use the the Service Management applications or build a custom application by using BMC Helix Innovation Studio.
provides the following benefits:
A single-tenant common platform for Service Management applications.
A shared database between AR System and BMC Helix Innovation Studio.
A common Foundation data for applications that run on the.
The ability to interoperate between AR System and. For example, you can call a process defined by using in AR System. The process is called by triggering a filter written in Developer Studio.
Usability enhancements to the BMC Helix Connector Designer
This release includes multiple usability enhancements to the BMC Helix Connector Designer. Some highlights include:
Option to remove custom authorization parameters that are added to a connector
- Reduced the maximum file count for API files that you can attach to a connector to 10 files
- Fixed the alignment issues for the connector properties validation box
- Fixed the placement of fields on the New Trigger and New Action dialog
- When you add manual fields to an action or trigger, a confirmation message is displayed before the field list is reset
For more information about creating a new custom connector by using the new BMC Helix Connector Designer, see Developing connectors.
Prefix IDs added to error messages
All error messages include the prefix ISR followed by a number, so that users can easily share error details with BMC Support. The numbers are unique to the BMC Helix Integration Service components. For more information about error code ID ranges for different components, see Error codes.
Export and import flows in non-production environments
Export flows tested in non-production environments and import them directly to production environments to save the time to recreate and retest them in the production environment.
Deprecation of support for Microsoft Internet Explorer 11
As announced in our previous release, support for Microsoft Internet Explorer version 11 is now deprecated. We encourage you to switch to other fully supported browsers listed for BMC Helix Integration Service in .
For a complete list of BMC products that no longer support Internet Explorer 11, see the .