The BMC Helix Innovation Suite product is now renamed to BMC Helix Platform. To view the latest documentation, see BMC Helix Platform.

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Troubleshooting integration service connection issues

By default the user credentials for the BMC Integration Service connection are configured automatically when a sandbox is provisioned. If you face issues with the BMC Integration Service connection, verify the user credentials provided for the BMC Integration Service connection. An administrator can modify the user credentials for the BMC Integration Service.

To modify the user credentials

  1. Log in to BMC Helix Innovation Studio and navigate to the Administration tab.
  2. In the Settings pane, navigate to Configure My Server > Integration Service.
  3. As needed, modify the URL, user name, or password, and save the changes.

Related topic

Integrating with another application by using a connector

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