The BMC Helix Innovation Suite product is now renamed to BMC Helix Platform. To view the latest documentation, see BMC Helix Platform.

If you have bookmarked these pages, you should update them with the new links.


This section provides information on how you can use BMC Helix Innovation Suite services and libraries to customize your applications:

Action Reference
Extend your application to include an approval mechanism that facilitates the end-to-end execution of events from the time a user makes a request till the request is addressed—either approved, rejected, or, cancelled. Adding an approval process to an application
Automate your application workflow tasks, such as assignment and categorization, use the cognitive service Adding cognitive capabilities to a custom application
Add conversation capability to your applications, use the chatbot framework that enables you to use the virtual agent capability of Artificial Intelligence (AI) in your applications. Adding a chatbot and conversational capabilities to your application
Integrate an application with third-party systems by using connectors. Integrating with another application by using a connector
Integrate with RESTful services in a codeless way. Integrating with REST services in a codeless way
Enable automatic request assignment for application requests by defining the rules in an assignment policy and triggering the policy from assignment processes. Enabling automatic record assignment in an application
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