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Single user response times for 23.3.00 BMC Helix Innovation Suite applications

Single-user response times are taken with one user manually interacting with the system under test without any additional load.

The following test scenarios are covered:

Scenario

Network Latency

(TCP round trip between

the client and the application)

Web Browser

A

LAN - 0 ms

Chrome (Version 109.0.5414.168)

B

100 ms

Chrome (Version 109.0.5414.168)

C

300 ms

Chrome (Version 109.0.5414.168)

Measurement of response times

Refer to Measurement of response times for details.

Response times on different latencies

The following graph depicts key single-user response times (In Session) from the Chrome browser with the network latencies set as 0 ms, 100 ms, and 300 ms, and response time is measured using the Fiddler tool.

BMC Helix MidTier Application

image-2024-5-10_6-29-46-1.png

The table that follows displays key Single user in-session response times. 

Table

Use Case

User Actions

0 ms network latency

100 ms network latency

300 ms network latency

Login

Login

2.5

4.2

7.5

Overview Console

Overview Console (View Assigned to All My Groups)

2.1

3.5

4.8

Incident

Create(redisplay after submit)

2.0

2.4

3.6

Open Incident

1.1

1.3

1.7

Update Status

1.5

2.2

3.1

Change Request

Create

1.1

1.4

2.5

Open Change Console refresh

0.8

0.9

1.0

Update Status

1.3

1.4

1.6

Asset

Asset Management Console Refresh

2.2

2.8

3.4

Knowledge Article

Knowledge Search for Articles

3.0

3.5

4.9

Work Order

Create

2.2

2.2

0.2

Update Status

1.8

2.0

2.8

Service Request

Create

2.0

2.4

3.5

Open Request Entry Console

1.9

2.7

4.1


BMC Helix Smart IT Application

image-2024-5-10_6-32-8-1.pngcontd.

image-2024-5-10_6-32-54-1.png

The table that follows displays key Single user in-session response times.

Table

Use case

User Actions

0 ms network latency

100 ms network latency

300 ms network latency

Login

Login

4.8

5.4

8.5

Incident



 

Open Ticket Console

1.7

1.8

2.9

Create

1.7

2.7

4.2

Open

1.9

2.0

2.8

Add Note

0.6

0.9

2.1

Update Status

2.7

3.0

4.1

Service Request


 

View Customer Profile

1.6

2.2

3.4

Load Problem Suggestion

1.4

1.8

3.3

Create Service Request

2.2

2.9

3.4

Open Service Request

1.2

1.7

2.4

Global Search
 

KA Search

4.2

5.1

6.3

Asset Search

0.7

1.1

2.2

Asset
 

Create

1.8

2.4

3.3

Open

1.6

2.5

3.1

Work Order

 

Create

1.9

2.4

2.9

Open

1.8

1.9

2.5

Update

1.8

2.1

2.7

Task

 

Create

2.1

2.4

2.8

Open

1.8

2.0

2.5

Update

1.8

2.2

2.6

Change Request

 

Create

2.9

3.1

4.9

Open

1.4

1.7

2.8

Update Status

2.6

2.9

3.6

View Asset

Open Asset Console

3.9

4.5

5.8

Calendar

Open Calendar

1.6

1.8

2.7

KA

Open KA Console

1.6

1.7

2.0

LiveChat

 

Open LiveChat

1.8

2.0

2.3

Accept Chat

1.3

1.6

2.3

Create Work Order

2.9

3.3

4.0


BMC Helix Progressive Web Application (PWA)

 image-2024-5-10_6-34-12-1.pngcontd.

image-2024-5-10_6-34-1-1.png

The table that follows displays key Single-user in-session response times.

Table

Use case

User Actions

0 ms network latency

100 ms network latency

300 ms network latency

Login

Login

4.2

4.9

10.2

Broadcast

Create Broadcast

1.9

2.3

4.8

Change Request

 

Create

4.2

5.2

6.2

Open

3.1

3.7

5.0

Update Status

2.8

3.2

4.1

Asset


 

Create

2.4

3.7

5.4

Open

1.1

1.4

2.8

Update Status

0.7

1.2

2.6

Relate Incident to Asset

1.3

1.5

3.5

Known Error
 

Create

2.9

3.9

5.2

Update Status

0.6

1.1

2.3

Incident





 

Create

2.6

3.6

4.5

Open

1.1

1.2

1.7

Update Status

1.2

1.4

2.4

Update Assignee

1.1

1.9

2.9

Refresh

1.2

1.9

3.1

Load Resource Tab

0.9

1.4

2.9

Pin KA

1.4

2.2

3.2

Problem

Create

2.5

3.1

5.4

Task


 

Open existing tasks from Ticket Console

2.1

2.5

3.2

Create (from incident)

0.6

0.9

3.2

Refresh

0.6

1

2.9

Update Task

0.5

1.1

3.3

Workorder
 

Create

2.3

2.9

3.8

Update Assignee

0.7

1.4

2.6

Global Search


 

Search Asset by Name

3.0

4.3

6.7

View Asset Details

0.9

1.7

3.4

Search Incident by Incident ID

2.6

3.9

6.5

View Incident Details

2.5

2.8

3.4

Person Record
 

Open Person Record

3.3

4.2

5.4

Add Note

1.1

1.7

3.1

BMC Helix Shared Ticket Console (STC): IS Application Use Cases

image-2024-5-10_6-35-22-1.png

The table that follows displays key Single-user in-session response times. 

Table

Use case

User Actions

0 ms network latency

100 ms network latency

300 ms network latency

Calendar Console

Load Calendar

2.3

2.5

3.3

Change Filter To Week

1.9

2.2

3.6

Change Filter To Month

0.9

1.0

2.2

Ticket Console

Load Ticket Console

2.8

3.1

4.5

Show Ticket Statistics

5.5

6.2

7.9

Filter Tickets by Need Attention

1.8

2.1

3.2

Filter by All Open Tickets

1.8

2.2

3.1

Filter by My Assigned Support Group

2.3

2.5

3.7

Asset Console

Load Asset Console

3.1

3.6

4.5

BMC Helix ChatBot Use Cases

image-2024-5-10_6-54-48-1.png

The table that follows displays key Single-user in-session response times. 

Table

User Actions

0 ms network latency

100 ms network latency

300 ms network latency

Login to chatbot

0.8

1.2

2.5

Type Question: I want to take paid PTO

2.0

2.1

2.9

Type Ans: yes, to create a service request

3.3

3.9

4.9

Open the created service request SRQ

2.0

2.4

3.1

Open KA

0.8

1.2

2.4

Type: Show me my request

1.8

2.3

3.2

Open a Request

1.1

2.3

3.2


BMC Helix Digital Workplace Application

image-2024-5-10_6-40-0-1.png

The table that follows displays key Single-user in-session response times. 

Table

Use Cases

User Actions

0 ms network latency

100 ms network latency

300 ms network latency

Login

Login

3.1

3.8

6.7

Browse Catalog

View all catalogs in a Section

1.4

1.1

1.8

SRM DWP Catalog

 
 

Select SRM catalog

1.5

1.3

1.8

Open request now

0.6

1

1.9

Submit Request

1.8

2.4

3.0

Native DWP Catalog Request



 

Select catalog Offering

1.5

2.0

2.5

Submit request

2.6

3.0

3.5

Add SB item to cart

1.3

1.4

2.1

Open request now

2.2

2.3

2.8

Submit Review

1.4

1.7

2.6

Browsing of My Activity Tab

 

Goto My activity - All  Active

2.1

2.4

2.9

Add comment

0.6

1.1

1.9

Approve Request

0.6

0.9

1.9

Search Offering

 

SRM Search

1.3

1.5

1.8

Search Knowledge Article

1.9

2.1

2.5

Open Knowledge Article

1.4

2.0

2.6

Search Knowledge Article

2.3

2.8

4.5

Open Knowledge Article

0.7

1.1

1.9


BMC Helix Business Workflow Application

image-2024-5-10_6-41-46-1.png

The table that follows displays key Single user in-session response times. 

Table

Use Cases

User Actions

0 ms network latency

100 ms network latency

300 ms network latency

Login

Login as a case agent

1.9

2.3

2.9

Case Management








 

Open a New Case form

0.3

0.6

1.7

Browse case Templates with the Summary

1.2

1.3

2.0

Save Case

4.2

5.5

7.2

Search for person

0.7

0.9

1.9

Open Case Console

0.9

1.3

2.4

Filter Cases by priority

1

1.4

2.1

Filter Cases by status

1.6

1.9

2.4

View the Case from the case console

1.8

2.0

3.1

Update Case

1.7

2.3

3.8

Save new ad hoc task

2.4

2.6

1.7

Task Management
 

Open task console

0.4

0.7

1.4

View Task from the task console

0.9

1.1

2.3

Knowledge article

 

Open Knowledge Console

0.6

0.8

2.2

View the Knowledge article from the console

2.3

2.9

3.3

Update KA

0.9

1.1

2.2

Approval
 

Open Approval console

1

1.3

2.7

Approve a case

0.6

1.3

2.3

BMC Helix BWF Use Cases from DWP Applications

image-2024-5-10_6-52-48-1.png


The table that follows displays key Single-user in-session response times. 

Table

User Actions

0 ms network latency

100 ms network latency

300 ms network latency

Search BWF catalog

1.4

1.7

3.1

View a Knowledge article

0.8

1.2

2.3

Select Request Time off

0.7

1

2.2

Open request now

0.2

0.4

1.1

Save Request

0.6

0.8

2

Approve Request

1.4

1.8

3.4

Hardware Specification

The client machine is a Windows 10 Virtual Machine with 4 cores and 16 GB RAM. Refer to BMC Helix Innovation Suite 23.3 Solution Benchmarking Lab and Solution Deployment for details of server hardware specifications.




 

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BMC Helix Innovation Suite 25.1