The following tables summarize the foundation data inserted into the BMC Helix Platform database prior to starting the tests.

Table 1. BMC Helix IT Service Management foundation data

Type	Foundation
Companies (multi-tenancy)	245
Sites	1,586
People - Support Users	10,005
People - End Users	30,015
People Organizations/Dept	444
People Application Permissions Groups	2,467,797
Support Organizations	18
Support Groups	187
Support Group Functional Role	113,928
Assignments	2,519

Table 2. BMC Helix IT Service Management and BMC Knowledge Management application data

Type	Volume
Incident	502,949
Change	103,542
Problem Investigation	100,00
Service Request	321,903
Task	930
WorkOrder	101,233
Release	123
Service Target	998
CI+relationships in two datasets	1,214,340
Incidents with CI Associations	52,000
Service CI	5026
Knowledge Base Large Documents	10,000
Knowledge Base Small Documents	80,000
Knowledge Base articles	20,000

Table 3. BMC Helix Service Request Management foundation data

Type	Foundation
AOT	138
PDT	239
SRD	150
Navigational Categories	17
Service Requests	504,270
Entitlement Rules	94

Data Setup

Application object template (AOT)

• 45 Incident templates
• 35 Change templates
• 20 Work Order templates
• All assigned to Global company
• No template

Navigational Category

• 10 Tier 1 values
• 10 Tier 2 values
• 5 Tier 3 values

Process definition template (PDT)

• At least 1 AOT associated to a PDT
• 30 PDTs with parallel association
• All assigned to Global company

Service request definition (SRD)

• Have levels defined
• Have keyword defined
• One SRD with 6 questions mapped to two incident fields
• All assigned to Global company

Entitlement Rules

• 13 People Entitlement Definition (PED) company to SRD Entitlement Definition (SRDED) by ID exclusion
• 26 PED groups to Service Request Definition Entitlement Definition (SRDED) by ID
• 15 PED company to levels
• 15 PED groups to category
• 26 PED company to SRDED price qualification
• 2 global rules to SRDED