This documentation supports the 23.3 version of BMC Helix Innovation Suite (AR System and BMC Helix Innovation Studio).

To view an earlier version, select the version from the Product version menu.

Troubleshooting AR System configuration issues

When you observe issues related to the configuration of AR System server, use the following information to either troubleshoot and resolve issues or create a BMC Support case.

Symptoms

  • Slow response from the AR System server
  • Errors in configuring the AR System server for additional configurations

Scope

  • Users from the ITSM Suite experience the problem.
  • One or more users experience the problem. 

Resolution

Step

Task

Description

1Review the configuration checklist

Review Configuration checklist for AR System Open link . Based on the size of your environment, make the recommended changes as per the knowledge article.

The checklist describes the configurations in the Mid Tier, BMC Helix Single Sign-On, AR System server, BMC Helix ITSM: Smart Reporting and database server. The checklist also describes configurations for the web infrastructure (web proxy, tomcat, JVM parameters) for the Mid Tier and BMC Helix ITSM application stack.

Note: All recommendations are a reference for the user. We encourage customers to test based on their workload and adjust the settings as necessary.

2

Review the performance tuning documentation

Use the information to tune your environment if you notice performance issues in the AR System server.

3

Review the system requirement documentation

Review the System requirements Open link  topic in the BMC Helix Innovation Suite Deployment documentation.

Make sure that you have configured the system for your implementation.

4

Optional: Review the solution architecture documentation

Review the BMC Helix IT Service Management deployment architecture Open link topic in the BMC Helix Innovation Suite Deployment documentation.

Use the topic to compare the complete solution architecture with your deployment.

5

For DWP, review the best practices documentation

If you are using Digital Workplace, review Configuration checklist for BMC Digital Workplace Open link .

Based on the size of your environment, make the recommended changes wherever applicable.

6

Review the FTS best practices documentation

If you face a performance issue related to Full Text Searches (FTS) or Global Searches, review Full-Text-Search (FTS) Best Practice Configuration for 9.1.x Open link .

7

Review the server group ranking documentation

To validate your server group ranking, review How to Rank Operations in a Server Group Open link .

Performance can be affected by the location of operations in a server group.

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