Docs Migration plug-in configuration

The Docs Migration plug-in converts an old BMC Helix ITSM: Knowledge Management (7.1/7.2/7.5 non-AR System-based) article to an AR System-based RKM article.

Related topics

Troubleshooting-Docs-Migration-plug-in-issues

Plug-in type

Docs Migration is a Java-based Filter API plug-in.

AR System server connectivity

The Docs Migration plug-in uses the AR System server Java API to connect to the Action Request System.

 The Docs Migration plug-in (rkm-docs-migrator.jar) is installed in the C:\BMC Software\BMCRemedyITSMSuite\Shared_Components\plugins folder.

Configuration information

When the Docs Migration plug-in is running, you must copy the data folder from the old BMC Helix ITSM: Knowledge Managementsystem to the Action Request System and provide the absolute folder path during conversion.

The Docs Migration plug-in configuration information is available in the AR System Administration: Plugin Server Configuration form.

22_1_RMDY.ITSM.RKM.DOCSMIGRATION.png

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias:
Server-Plugin-Alias: RMDY.ITSM.RKM.DOCSMIGRATION RMDY.ITSM.RKM.DOCSMIGRATION myServer:9999

For more information, see Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form, Configuring-Java-plug-in-servers, and Setting-plug-in-server-configuration-options.

The log4j_pluginsvr.xml file contains the plug-in log level information, for example:

<logger additivity="true" name="com.bmc.itsm.rkm">
   <level value="warn"/>
 </logger>

 

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