This documentation supports the 23.3 version of BMC Helix Innovation Suite (AR System and BMC Helix Innovation Studio).

To view an earlier version, select the version from the Product version menu.

Creating an incident entry

The following video (6:50) describes how to create an entry.

The video was recorded using an earlier version of Action Request System, but is valid for AR System 9.and later versions.

To use the REST API to create an incident entry

Use the /entry/{formName} URL to create an incident entry on a form. Perform the following steps to create an entry:

  1. Open the Postman - REST Client.
  2. Create a token. 
  3. Set the Request URL as:
    ?fields=values(Incident Number)  
  4. Select the operation as POST.
  5. Click Headers.
  6. Enter the following data as key-value pair in the header:



    AuthorizationAR-JWT <token generated>
  7. Select raw.
  8. From the list, select JSON.
  9. Enter the JSON input for creating an entry:

      "values": {
        "First_Name": "Allen",
        "Last_Name": "Allbrook",
        "Description": "REST API: Incident Creation",
        "Impact": "1-Extensive/Widespread",
        "Urgency": "1-Critical",
        "Status": "Assigned",
        "Reported Source": "Direct Input",
        "Service_Type": "User Service Restoration"    
  10. Click Send to send the request.
  11. Click Headers in response.
    The plug-in returns a URL in the Location section for the newly created entry.

Where to go from here

Modifying an incident entry

Was this page helpful? Yes No Submitting... Thank you