Out-of-the-box integration templates
Use integration templates to easily integrate applications. Integration templates developed by BMC are available to BMC Helix iPaaS customers. This topic provides a list of out-of-the-box integration templates available with:
- BMC Helix iPaaS, developed by BMC by using Jitterbit Harmony and MuleSoft Anypoint Platforms
- Integrations developed for BMC Helix Multi-Cloud Broker by using BMC Helix iPaaS
- Integrations developed by Jitterbit for BMC Helix ITSM applications
Integration templates developed by BMC for BMC Helix iPaaS
Integration templates, developed by BMC, can be unidirectional or bidirectional integrations.
Important
Integration templates, developed by BMC, are available on the
BMC Electronic Product Distribution (EPD)
site.
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| Integration technology platform | Integration template | Integration value | Source | Target | Template availability |
|---|---|---|---|---|---|
| Jitterbit | Adding scanned data from Nessus or Qualys to BMC Helix Automation Console via BMC Helix iPaaS, powered by Jitterbit | Track data scanned by Nessus and Qualys Vulnerability Management in BMC Helix Automation Console. |
| BMC Helix Automation Console scan data | BMC Helix iPaaS customers only |
| Jitterbit | Adding scanned data from CrowdStrike to BMC Helix Automation Console via Jitterbit Harmony | Track data scanned by CrowdStrike in BMC Helix Automation Console. | CrowdStrike scan data | BMC Helix Automation Console scan data | BMC Helix iPaaS customers only |
| Jitterbit | Creating Azure DevOps work items from BMC Helix Digital Workplace requests by using Jitterbit Harmony | Create and track any application development requests or issues. Agents can work on the requests or issues from both the BMC Helix Digital Workplace service request and Azure DevOps. | BMC Helix Digital Workplace service request | Azure DevOps work item | BMC Helix iPaaS customers only |
| Jitterbit | Creating Coupa requisitions from BMC Helix Digital Workplace requests by using Jitterbit Harmony | Create and track Coupa requisitions from a BMC Helix Digital Workplace service request. | BMC Helix Digital Workplace service request | Coupa requisition | BMC Helix iPaaS customers only |
| Jitterbit | Creating BMC Helix ITSM change requests from Jenkins pipelines by using Jitterbit Harmony | Create ITSM change requests with tasks from a Jenkins pipeline and track the status of a pipeline stage with the corresponding task. Tasks in the change request are used to represent a pipeline stage. | Jenkins pipeline | BMC Helix ITSM change request | BMC Helix iPaaS customers only |
| Jitterbit | Creating BMC Helix ITSM incidents for Microsoft System Center Operations Manager alerts by using Jitterbit Harmony | Track Microsoft SCOM alerts in BMC Helix ITSM. | Microsoft System Center Operations Manager alert | BMC Helix ITSM incident | BMC Helix iPaaS customers only |
| Jitterbit | Creating ServiceNow incidents from BMC Helix ITSM incidents by using Jitterbit Harmony | Log and track service requests or product development requests in BMC Helix ITSM. Agents can work on the requests, get real-time updates about the progress, and share attachments and comments from BMC Helix ITSM. | ServiceNow incident | BMC Helix ITSM incident | BMC Helix iPaaS customers only |
| Jitterbit | Creating Jira issues from BMC Helix Digital Workplace requests by using Jitterbit Harmony | Create and track Jira issues from a BMC Helix Digital Workplace service request. Agents can work on the requests, get real-time updates about the progress, share comments and attachments and resolve the Jira issue from BMC Helix Digital Workplace. | BMC Helix Digital Workplace service request | Jira issue | BMC Helix iPaaS customers only |
| MuleSoft | Creating Jira issues from BMC Helix Digital Workplace requests by using MuleSoft Anypoint Platform | Create and track Jira issues from a BMC Helix Digital Workplace service request. Agents can work on the requests, get real-time updates about the progress, share comments and attachments and resolve the Jira issue from BMC Helix Digital Workplace. | BMC Helix Digital Workplace service request | Jira issue | BMC Helix iPaaS customers only |
| Jitterbit | Creating BMC Helix ITSM incidents for ServiceNow incidents by using, Jitterbit Harmony | Create and track ServiceNow incidents from BMC Helix ITSM incidents. | BMC Helix ITSM incident | ServiceNow incident | BMC Helix iPaaS customers only |
| Jitterbit | Creating ServiceNow incidents for BMC Helix Operations Management events by using Jitterbit Harmony | Create ServiceNow incidents from BMC Helix Operations Management events. | BMC Helix Operations Management event | ServiceNow incident | BMC Helix iPaaS customers only |
| MuleSoft | Creating ServiceNow incidents from BMC Helix Operations Management events by using MuleSoft Anypoint platform | Create ServiceNow incidents for BMC Helix Operations Management events. | BMC Helix Operations Management event | ServiceNow incident | BMC Helix iPaaS customers only |
| Jitterbit | Creating Splunk alerts for BMC Helix Operations Management events by using Jitterbit Harmony | Create Splunk alerts for BMC Helix Operations Management events. | BMC Helix Operations Management event | Splunk alert | BMC Helix iPaaS customers only |
| Jitterbit | Creating xMatters alerts from BMC Helix Operations Management events by using Jitterbit Harmony | Create xMatters alerts for BMC Helix Operations Management events. | BMC Helix Operations Management event | xMatters alert | BMC Helix iPaaS customers only |
| Jitterbit | Dynamically fetching answers for BMC Helix Digital Workplace questionnaires by using Jitterbit Harmony | Retrieve answers for BMC Helix Digital Workplace questionnaires from external databases. | External database | BMC Helix Digital Workplace service request | BMC Helix iPaaS customers only |
| Jitterbit | Getting asset details from Microsoft Endpoint Configuration Manager by using Jitterbit Harmony | Retrieve asset details from Microsoft Endpoint Configuration Manager to BMC Helix ITSM incidents. | Microsoft Endpoint Configuration Manager | BMC Helix ITSM ticket | BMC Helix iPaaS customers only |
| Jitterbit | Managing employee data in Oracle Fusion Cloud HCM from BMC Helix Business Workflows by using Jitterbit Harmony | Performing actions on employee data in Oracle Fusion Cloud HCM by using BMC Helix Business Workflows cases. | BMC Helix Business Workflows case | Oracle Fusion Cloud HCM record | BMC Helix iPaaS customers only |
| Jitterbit | Managing employee data in SAP SuccessFactors from BMC Helix Business Workflows by using Jitterbit Harmony | Performing actions on employee data in SAP SuccessFactors by using BMC Helix Business Workflows cases. | BMC Helix Business Workflows case | SAP SuccessFactors employee record updates | BMC Helix iPaaS customers only |
| Jitterbit | Managing employee data in Workday from BMC Helix Business Workflows by using Jitterbit Harmony | Performing actions on employee data in Workday by using BMC Helix Business Workflows cases. | BMC Helix Business Workflows case | Workday people record updates | BMC Helix iPaaS customers only |
| Jitterbit | Managing Microsoft Exchange Groups from BMC Helix Digital Workplace requests by using Jitterbit Harmony | Create, update, and manage Microsoft Exchange Groups by using BMC Helix Digital Workplace requests. | BMC Helix Digital Workplace service request | Microsoft Exchange Group updates | BMC Helix iPaaS customers only |
| Jitterbit | Migrating Salesforce users to BMC Helix ITSM people records by using Jitterbit Harmony | Migrate Salesforce people records to BMC Helix ITSM people records. | Salesforce Service Cloud user | BMC Helix ITSM people record | BMC Helix iPaaS customers only |
| Jitterbit | Posting BMC Helix ITSM incident and work note updates in Microsoft Teams by using Jitterbit Harmony | Post details of BMC Helix ITSM incidents and work notes added to the incident to a specified Microsoft Teams channel. | BMC Helix ITSM incident | Microsoft Teams post | BMC Helix iPaaS customers only |
| MuleSoft | Posting BMC Helix ITSM incident and work note updates in Microsoft Teams by using MuleSoft Anypoint platform | Post details of BMC Helix ITSM incidents and work notes added to the incident to a specified Microsoft Teams channel. | BMC Helix ITSM incident | Microsoft Teams post | BMC Helix iPaaS customers only |
| Jitterbit | Posting BMC Helix ITSM incident and work note updates in Slack by using Jitterbit Harmony | Post details of BMC Helix ITSM incidents and work notes added to the incident to Slack. | BMC Helix ITSM incident | Slack post | BMC Helix iPaaS customers only |
| MuleSoft | Posting BMC Helix ITSM incident and work note updates in Slack by using MuleSoft Anypoint platform | Post details of BMC Helix ITSM incidents and work notes added to the incident to Slack. | BMC Helix ITSM incident | Slack post | BMC Helix iPaaS customers only |
| Jitterbit | Synchronizing ServiceNow change requests with BMC Helix ITSM change requests by using Jitterbit Harmony | Synchronize BMC Helix ITSM change requests with ServiceNow change requests, including comments, activity notes, attachments, and status updates. | BMC Helix ITSM change request | ServiceNow change request | BMC Helix iPaaS customers only |
| Synchronize ServiceNow change requests with BMC Helix ITSM change requests, including comments, activity notes, attachments, and status updates. | ServiceNow change request | BMC Helix ITSM change request | BMC Helix iPaaS customers only | ||
| Jitterbit | Synchronizing ServiceNow problem records with BMC Helix ITSM problem records by using Jitterbit Harmony | Synchronize BMC Helix ITSM problem records with ServiceNow problem records, including comments, activity notes, attachments, and status updates. | ServiceNow problem | BMC Helix ITSM problem | BMC Helix iPaaS customers only |
| Synchronize ServiceNow problem records with BMC Helix ITSM problem records, including comments, activity notes, attachments, and status updates. | BMC Helix ITSM problem | ServiceNow problem | BMC Helix iPaaS customers only | ||
| Jitterbit | Synchronizing Salesforce users with BMC Helix ITSM people records by using Jitterbit Harmony | Add or update BMC Helix ITSM people records from Salesforce user records. | Salesforce user | BMC Helix ITSM people record | BMC Helix iPaaS customers only |
| Jitterbit | Creating BMC Helix ITSM People records from Workday user records by using Jitterbit Harmony | Add or update BMC Helix ITSM people records from Workday user records. | Workday user | BMC Helix ITSM people record | BMC Helix iPaaS customers only |
| Jitterbit | Viewing details of ServiceNow change requests and related BMC Helix Operations Management events in BMC Helix AIOps, by using BMC Helix iPaaS | Retrieve details of open change requests related to a service from ServiceNow to BMC Helix AIOps. | ServiceNow change request | BMC Helix AIOps service details | BMC Helix iPaaS customers only |
| View details of a change request and BMC Helix Operations Management events created for the change requests in BMC Helix Service Monitoring. | ServiceNow change request | BMC Helix Service Monitoring service record | BMC Helix iPaaS customers only | ||
| Create BMC Helix Operations Management events from ServiceNow change requests in Implementation status. | ServiceNow change request | BMC Helix Operations Management events | BMC Helix iPaaS customers only | ||
| View BMC Helix Operations Management events created for ServiceNow change requests in BMC Helix Service Monitoring. | BMC Helix Operations Management event | BMC Helix Service Monitoring service record | BMC Helix iPaaS customers only | ||
| Jitterbit | Creating BMC Helix Business Workflows cases from CrowdStrike cases by using Jitterbit Harmony | Create cases (security incidents) in BMC Helix Business Workflows when a case is created in CrowdStrike. | CrowdStrike case | BMC Helix Business Workflows case (security incident) | BMC Helix iPaaS customers only |
Integrations developed for BMC Helix Multi-Cloud Broker by using BMC Helix iPaaS
BMC Helix Multi-Cloud broker is a purpose-built application that provides an integration solution built by using the Jitterbit Harmony and MuleSoft integration technology Platforms, and BMC Helix Integration Service. It is an add-on to the BMC Helix ITSM.
BMC Helix Multi-Cloud Broker integration templates developed by using BMC Helix iPaaS, powered by Jitterbit
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BMC Helix Multi-Cloud Broker integration templates developed by using BMC Helix iPaaS, powered by MuleSoft
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| Type of integration feature | Third-party application | Reference |
|---|---|---|
| DevOps integration | Atlassian Jira Software | Synchronizing incidents with Jira issues via BMC Helix iPaaS, powered by MuleSoft |
| Atlassian Jira Software | Synchronizing change requests with Jira issues via BMC Helix iPaaS, powered by MuleSoft | |
| Microsoft Azure DevOps | Synchronizing incidents with Azure DevOps work items via BMC Helix iPaaS, powered by MuleSoft | |
| Incident brokering | Salesforce Service Cloud | Synchronizing incidents with Service Cloud cases via BMC Helix iPaaS, powered by MuleSoft |
| Ticket consolidation | Salesforce Service Cloud | Synchronizing incidents with Service Cloud cases via BMC Helix iPaaS, powered by MuleSoft |
Integrations developed by Jitterbit for BMC Helix ITSM applications
Jitterbit has developed several integration templates for BMC Helix that are available to BMC Helix iPaaS customers. Integration templates developed by Jitterbit are similar to the integration templates developed by BMC on BMC Helix iPaaS. They are unidirectional pre-built integration projects that provide specific use cases for sharing data between BMC Helix ITSM and other third-party applications. Integration templates, developed by BMC, can be unidirectional or bidirectional integrations.
For more information about the integration templates developed by Jitterbit for BMC Helix products, see
Cloud Studio Integration Recipes
.
Important
Integration templates developed by Jitterbit are available through
Jitterbit Marketplace
.
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Name | Source | Target |
|---|---|---|
| Migrate BMC Helix ITSM incidents to Slack notifications | BMC Helix ITSM incident | Slack notification |
| Sync HubSpot tickets to BMC Helix ITSM incidents | HubSpot ticket | BMC Helix ITSM incident |
| Migrate Jira groups to BMC Helix ITSM groups | Jira group | BMC Helix ITSM group |
| Migrate Jira users to BMC Helix ITSM users | Jira user | BMC Helix ITSM user |
| Sync Microsoft Dynamics CRM cases to BMC Helix ITSM incidents | Microsoft Dynamics CRM case | BMC Helix ITSM incident |
| Sync Salesforce cases to BMC Helix ITSM incidents | Salesforce case | BMC Helix ITSM incident |
| Sync Workday workers to BMC Helix ITSM users | Workday workers | BMC Helix ITSM user |
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