BMC Helix integration offerings
BMC offers multiple offerings for integrating BMC Helix applications and other third-party applications. Depending on your integration requirements, select the appropriate solution.
BMC Helix iPaaS
For integrating BMC Helix applications with other third-party applications
BMC Helix iPaaS is a suite of cloud services to develop and implement integrations between applications, by using connectors and integration templates. It serves as a single point integration technology that simplifies integration between BMC Helix applications and third-party applications like Azure DevOps, ServiceNow, and Splunk. BMC Helix iPaaS is developed on two leading integration technology platforms, Jitterbit Harmony and MuleSoft Anypoint Platform.
To create custom integrations between applications, use the connectors available with BMC Helix iPaaS. For more information about connectors, see Getting-started-with-connectors.
To easily integrate BMC Helix applications with other third-party applications, use the out-of-the-box integration templates provided with BMC Helix iPaaS.
- For more information about integration templates powered by Jitterbit, see Getting-started-with-BMC-Helix-iPaaS-powered-by-Jitterbit-integration-templates.
- For more information about integration templates powered by MuleSoft, see Getting-started-with-BMC-Helix-iPaaS-powered-by-MuleSoft-integration-templates.
For detailed information about BMC Helix iPaaS, see Getting-started.
BMC Helix Multi-Cloud Broker
BMC Helix Multi-Cloud Broker is a purpose-built application that provides a BMC Helix ITSM ticket brokering solution built by using BMC Helix iPaaS (Jitterbit Harmony or MuleSoft Anypoint) integration technology platform, and BMC Helix Integration Service. It is an add-on offering for BMC Helix ITSM that provides the following benefits:
- While using services from multiple cloud providers, organizations can consolidate issues at one place for ease of tracking, and resolve them efficiently.
- Connect multiple agile development tools so that DevOps teams can work at their own pace using their own tools and still integrate into the overall IT change process.
- Cloud service owners can review the performance and status of the cloud service providers and make necessary decisions for smooth functioning of all cloud services.
- Developers can tailor the functionalities to integrate with service providers or applications that are not provided out-of-the-box.
- Connect on-premises or OnDemand BMC Helix ITSM applications to third-party ticketing applications for automated ticket brokering.
For details about the out-of-the-box integration templates developed for BMC Helix Multi-Cloud Broker, see Leveraging integration technologies to integrate BMC Helix ITSM and third-party applications.
For detailed information about BMC Helix Multi-Cloud Broker, see Getting started with BMC Helix Multi-Cloud Broker.
BMC Helix Integration Service
BMC Helix Integration Service is a cloud-based solution that enables you to design and automate event-driven tasks across applications. You can connect multiple applications in a single flow, and configure the flow to accomplish a task or a set of tasks required for achieving your business goal. You can integrate applications running in the cloud, on-premises, or a combination of both. If a particular connector does not exist, or an existing connector does not meet your specific business requirements, you can build it from scratch or customize it to fit your needs.
Use the connectors provided with BMC Helix Integration Services to develop integrations between BMC Helix applications. For more information about connectors available with BMC Helix Integration Service, see Configuring connectors.
For detailed information about BMC Helix Integration Service, see Getting started with BMC Helix Integration Service.
