23.3 enhancements and patches

Review the BMC Helix iPaaS  23.3 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

Version

Fixed issues

Updates and enhancements

23.3None23.3 enhancements
22.1.06None22.1.06 enhancements
22.1.05None22.1.05 enhancements
22.1.04None22.1.04 enhancements
22.1.01None22.1.01 enhancements
22.1None22.1 enhancements

23.3

The following video (2:17) gives an overview of the features and enhancements in the BMC Helix iPaaS version 23.3:

Watch the YouTube video to get an overview of the release offerings


Create BMC Helix ITSM people records from Workday user records

Integrate BMC Helix ITSM with Workday to create or update a people record in BMC Helix ITSM from a Workday user record. If a Workday user record does not exist in BMC Helix ITSM, a corresponding people record is created in BMC Helix ITSM. If a Workday user record exists in BMC Helix ITSM, that record is updated.

With this integration, agents can get the Workday user information from BMC Helix ITSM instead of having to access a Workday system. Learn more about the integration in Creating BMC Helix ITSM People records from Workday user records by using Jitterbit Harmony.

View details of ServiceNow change requests for configuration items in BMC Helix Service Monitoring

Integrate BMC Helix AIOps with ServiceNow to retrieve details of open ServiceNow change requests associated with a configuration item. On the Services tab of the Service details page in BMC Helix Service Monitoring, you can view and track the change requests associated with the configuration item.

Learn more about the integration at Getting details of ServiceNow change requests to BMC Helix AIOps, by using BMC Helix iPaaS.

Get the service end date of a Workday employee in BMC Helix Business Workflows

With the BMC Helix Business Workflows and Workday integration, get the service end date of a Workday employee directly in BMC Helix Business Workflows.

Learn more about the integration in Managing employee data in Workday from BMC Helix Business Workflows by using Jitterbit Harmony.

Open ServiceNow request from within the BMC Helix Operations Management event record

The link to the related ServiceNow request in the BMC Helix Operations Management event record enables you to directly open the ServiceNow record without having to search for it in ServiceNow.

Learn more about the integration at Creating ServiceNow incidents for BMC Helix Operations Management events by using Jitterbit Harmony

Create BMC Helix Business Workflows cases from CrowdStrike cases

Integrate BMC Helix Business Workflows with CrowdStrike so that whenever a case is created in CrowdStrike, a corresponding case (security incident) is created in BMC Helix Business Workflows. Synchronize different case attributes between the two applications to keep your agents updated about the progress of a case.

Learn more about the integration at Creating BMC Helix Business Workflows cases from CrowdStrike cases by using Jitterbit Harmony.

22.1.06


Integration template via Jitterbit Harmony

Manage employee information in Oracle Fusion Cloud HCM from BMC Helix Business Workflows

Integrate Oracle Fusion Cloud HCM with BMC Helix Business Workflows to increase the efficiency of your HR processes and improve the quality and visibility of employee information by automating data exchange between Oracle Fusion Cloud HCM with BMC Helix Business Workflows. With this integration, agents can retrieve employee information from Oracle Fusion Cloud HCM to BMC Helix Business Workflows. Agents can also update employee information, such as an employee's address and legal name, in Oracle Fusion Cloud HCM from BMC Helix Business Workflows.

Learn more about the integration template in Managing employee data in Oracle Fusion Cloud HCM from BMC Helix Business Workflows by using Jitterbit Harmony

22.1.05


Integration templates via Jitterbit Harmony

Create a BMC Helix ITSM change request from a Jenkins pipeline

Integrate BMC Helix ITSM with Jenkins to leverage an existing change request or create a new change request for a Jenkins pipeline. Additionally, for each pipeline stage, a task is created under the change request. The status synchronization between pipeline stages and tasks help you get real-time updates about the pipeline progress.

Learn more about the integration in Creating BMC Helix ITSM change requests from Jenkins pipelines by using Jitterbit Harmony.

Retrieve a salary currency code from Workday to BMC Helix Business Workflows

Enhance your integration between Workday and BMC Helix Business Workflows to get information about the currency in which an employee receives a salary. You can retrieve a code of the salary currency from Workday to a BMC Helix Business Workflows case or task. To obtain the currency code, update the response document schema for the Get Employee Data use case.

Learn more about the integration template in Managing employee data in Workday from BMC Helix Business Workflows by using Jitterbit Harmony.

22.1.04


Integration templates via Jitterbit Harmony

Import scanned vulnerabilities from CrowdStrike to BMC Helix Automation Console

Import scanned vulnerability data from CrowdStrike and add it to BMC Helix Automation Console to identify, analyze, and remediate missing patches, vulnerabilities, and compliance violations in your environment. 
Learn more about the integration template in Adding scanned data from CrowdStrike to BMC Helix Automation Console via Jitterbit Harmony.

Manage employee information in SAP SuccessFactors from BMC Helix Business Workflows

Integrate SAP SuccessFactors with BMC Helix Business Workflows to streamline your human capital management process and maintain employee data in both applications. With this integration, agents can retrieve employee information from SuccessFactors to BMC Helix Business Workflows. Agents can also update employee information, such as an employee's address and legal name, in SuccessFactors from BMC Helix Business Workflows.

Learn more about the integration template in Managing employee data in SAP SuccessFactors from BMC Helix Business Workflows by using Jitterbit Harmony.

22.1.01


Integration template via Jitterbit Harmony

Support for Qualys Vulnerability Management to import scanned data

You can import scanned data from Qualys Vulnerability Management and add it to BMC Helix Automation Console to identify, analyze, and remediate missing patches, vulnerabilities, and compliance violations in your environment. You can import single or multiple scanned data files from Qualys Vulnerability Management.

Learn more about the integration template in Adding scanned data to BMC Helix Automation Console by using Jitterbit Harmony.

Connector powered by MuleSoft Anypoint Platform

Leverage the Microsoft Azure DevOps connector added to BMC Helix iPaaS, powered by MuleSoft

The Microsoft Azure DevOps connector, powered by Mulesoft provides a connection between the MuleSoft connector engine and Azure DevOps. Create, query, update Azure DevOps work items, and add or query for attachments and comments related to the work item.

Learn more about the connector in Microsoft Azure DevOps connector powered by MuleSoft.

22.1


Integration templates via Jitterbit Harmony

Synchronize BMC Helix ITSM and ServiceNow tickets

Use the new integration templates to synchronize different ticket types between BMC Helix ITSM and ServiceNow. With this integration, you can get a consolidated list of tickets and manage them from a single application.

Learn more about these integrations in the following documentation:

The following table lists the details of the two new integration templates:

Type of ticket createdCreate ticket in BMC Helix ITSM?Create ticket in ServiceNow?Synchronize tickets?Synchronize comments?
Change request(tick)(tick)(tick)(tick)
Problem record(tick)(tick)(tick)(tick)

Integration template via MuleSoft Anypoint Platform for Salesforce

Use the new integration template to synchronize people records between BMC Helix ITSM and Salesforce. 

Learn more about this template in Synchronizing Salesforce users with BMC Helix ITSM people records by using MuleSoft Anypoint Platform.

Connector powered by MuleSoft Anypoint Platform

Leverage the Cisco DNA Center connector added to BMC Helix iPaaS, powered by MuleSoft

The Cisco DNA Center (DNAC) connector, powered by MuleSoft provides a connection between the MuleSoft connector engine and Cisco. Use the connector to perform multiple activities; for example, create, get, delete, update event subscription, and update the issues.

Learn more about the connector in Cisco DNA Center connector powered by MuleSoft.

Was this page helpful? Yes No Submitting... Thank you

Comments