Installation worksheets
Use the following worksheets to help you collect the information that you need to specify when installing the product. To complete the worksheets on your computer, you can .
This topic includes worksheets for the following areas of the installation:
BMC Remedy AR System Server information
Important
You can use BMC Remedy AR System Struct Admin credentials for installation. Struct Admin user does not have access to your organization sensitive and secure data after installation.
For more details on Struct Admin, see Special groups in BMC Remedy AR System topic in BMC Remedy AR System Server online documentation.
BMC Remedy AR System Server input | Description |
|---|---|
Administrator Name | BMC Remedy AR System Server Administrator name, or Struct Admin name |
Administrator Password | AR System Server Administrator password, or Struct Admin name password |
TCP Port | The default port number is 0 (zero). Type a port number assigned by your BMC Remedy AR System Server Administrator. |
Server Name Alias | Enter the name of the BMC Remedy AR System Server on which you want to install the HR Case application. Enter the name of the server as it appears in the Mid Tier Configuration Tool. |
Destination Directory | Accept the default, or type the full directory path. |
Case Master information
The Case Master name must be unique. When the BMC HR Case Management installation is successfully completed, a user with this name is created on your BMC Remedy AR System Server.
Case Master Information | Additional information |
|---|---|
Company Name | Register your company by entering the name of the company in HR Case Management. |
First Name | |
Last Name | |
Username | This user becomes the Case Master. For information about Case Master user, see Roles and permissions. Important: Verify that the user name that you enter for the Case Master user does not already exist on the BMC Remedy AR System Server. |
Password | Enter a password for the Case Master user. |
BMC Remedy IT Service Management integration information
Installation parameter | Value |
|---|---|
Integrate with a remote server | Select the check box to integrate BMC HR Case Management with BMC Remedy IT Service Management installed on a remote BMC Remedy Action Request System Server. Leave the check box empty if you do not want to integrate with a BMC Remedy IT Service Management installed on a remote server. Note: If you are installing BMC HR Case Management on the server where BMC Remedy Action Request System and BMC Remedy ITSM are installed, the system installs integration by default. |
| Remote AR System Server Administrator Name | The Administrator name of the BMC Remedy AR System Server where BMC Remedy ITSM is installed. |
| Remote AR System Server TCP Port | The port number of the BMC Remedy AR System Server where BMC Remedy ITSM is installed. |
| Remote AR System Server Name Alias | Enter the name of the BMC Remedy AR System Server where BMC Remedy ITSM is installed. |
Licenses
Installation parameters | Values |
|---|---|
Application Licenses | Add the BMC Remedy application licenses to the BMC Remedy Action Request System Server before you begin your BMC HR Case Management installation.
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