Unsupported content

 

All versions of the product has reached end of support. The documentation is available for your convenience. However, you must be logged in to access it. You will not be able to leave comments.

Installation worksheets

Use the following worksheets to help you collect the information that you need to specify when installing the product. To complete the worksheets on your computer, you can .

This topic includes worksheets for the following areas of the installation:

BMC Remedy AR System Server information

Important

You can use BMC Remedy AR System Struct Admin credentials for installation. Struct Admin user does not have access to your organization sensitive and secure data after installation.

For more details on Struct Admin, see Special groups in BMC Remedy AR System topic in BMC Remedy AR System Server online documentation.

BMC Remedy AR System Server input

Description

Administrator Name

BMC Remedy AR System Server Administrator name, or Struct Admin name

Administrator Password

AR System Server Administrator password, or Struct Admin name password

TCP Port

The default port number is 0 (zero).

Type a port number assigned by your BMC Remedy AR System Server Administrator.

Server Name Alias

Enter the name of the BMC Remedy AR System Server on which you want to install the HR Case application. Enter the name of the server as it appears in the Mid Tier Configuration Tool.

Destination Directory

Accept the default, or type the full directory path.

Case Master information

The Case Master name must be unique. When the BMC HR Case Management installation is successfully completed, a user with this name is created on your BMC Remedy AR System Server.

Case Master Information

Additional information

Company Name

Register your company by entering the name of the company in HR Case Management.

First Name

 

Last Name

Username

This user becomes the Case Master. For information about Case Master user, see Roles and permissions.

Important:

Verify that the user name that you enter for the Case Master user does not already exist on the BMC Remedy AR System Server.

Password

Enter a password for the Case Master user.

BMC Remedy IT Service Management integration information

Installation parameter

Value

Integrate with a remote server

Select the check box to integrate BMC HR Case Management with BMC Remedy IT Service Management installed on a remote BMC Remedy Action Request System Server. 

Leave the check box empty if you do not want to integrate with a BMC Remedy IT Service Management installed on a remote server.

Note: If you are installing BMC HR Case Management on the server where BMC Remedy Action Request System and BMC Remedy ITSM are installed, the system installs integration by default.

Remote AR System Server Administrator NameThe Administrator name of the BMC Remedy AR System Server where BMC Remedy ITSM is installed.
Remote AR System Server TCP PortThe port number of the BMC Remedy AR System Server where BMC Remedy ITSM is installed.
Remote AR System Server Name AliasEnter the name of the BMC Remedy AR System Server where BMC Remedy ITSM is installed.

Licenses

Installation parameters

Values

Application Licenses 

Add the BMC Remedy application licenses to the BMC Remedy Action Request System Server before you begin your BMC HR Case Management installation.

  • AR Server

  • AR User Fixed

  • AR User Floating

  • BMC Remedy Full Text Search

  • BMC: HR Case Mgmt Application
  • AR Distributed Server license—is mandatory if you have a remote integration with BMC Remedy IT Service Management Server
Was this page helpful? Yes No Submitting... Thank you

Comments