FAQs and additional resources

This topic provides information that supplements the BMC HR Case Management 4.7 documentation. It contains the following sections:

Related topic

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC HR Case Management.

 Where do I find release note information?

The following table describes where you can find information previously provided in release notes.

Type of information

Found here in

New features (enhancements) and other information in version 4.7.014.7.01: Service Pack 1

New features (enhancements) and other information in version 4.7.00

 4.7.00 features

  • Issues corrected by the base release and its service packs and patches
  • Issues that are currently open

Known and corrected issues

 Where can I find technical bulletins?

Technical bulletins contained information delivered after a product was released, often in conjunction with a service pack or patch for that release.

Where to find information previously provided in a technical bulletin

Type of technical bulletin

Found here in

Contents of a service pack or patch and instructions particular to it

Other information

Placed in context throughout this space.

 Where do I find information that was previously published as a flash bulletin?

Flashes contained urgent information about product issues and were delivered after a product is released. On docs.bmc.com, flashes are delivered in a topic under Release notes and notices. If this topic does not exist for a given product release, no urgent issues have been discovered for that release.

 I’d like a PDF of just selected information. How can I get that?

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what template you want to use:
    • Simple to export a lightweight PDF with no cover, table of contents, or index.
      By default, the Simple template only exports the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index.
      By default, the Standard template exports the current page and all child pages.


Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Related documentation spaces

Remedy OnDemand Subscriber Information

BMC MyIT 3.2

BMC MyIT 3.3

Additional resources from BMC

The following BMC sites provide information outside of the BMC HR Case Management 4.7 documentation that you might find helpful:

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