Setting up and going live
BMC Helix Knowledge Management by ComAround is a subscription-based service that you can purchase individually or with BMC Helix Virtual Agent Basic and Advanced licenses. After you subscribe to the service, BMC activates your system.
BMC Helix Knowledge Management by ComAround is a multi-tenant system and includes the following environments and integrations:
- Environments—Production
- Integrations (if required)—Microsoft Azure Active Directory
Accessing BMC Helix Knowledge Management by ComAround
BMC Helix Knowledge Management by ComAround service in the BMC Helix Subscriber documentation.
Setting up BMC Helix Knowledge Management by ComAround
BMC provides you different types of setups based on your subscription:
- If you purchase the standalone subscription, BMC provides you a blank BMC Helix Knowledge Management by ComAround portal.
- If you purchase BMC Helix Knowledge Management by ComAround subscription with BMC Helix Virtual Agent Basic or Advanced licenses, BMC provides you a blank BMC Helix Knowledge Management by ComAround portal and a blank BMC Helix ITSM instance.
Before you make BMC Helix Knowledge Management by ComAround available to the users in your company, you can modify the following portal configurations:
Task | Reference |
---|---|
Edit organization details | |
Modify portal settings | |
Select portal languages | |
Modify interface settings and branding | |
Create user groups | |
Add users | |
Set alarms |
Important
To access these help articles, you must first subscribe, and then log in to BMC Helix Knowledge Management by ComAround.
Types of users
BMC Helix Knowledge Management by ComAround can have internal and external users as described in the following image:
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