22.1 enhancements and patches

Review the BMC Helix Knowledge Management by ComAround 22.1 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

22.1.06

View additional information about the status of an ongoing operation

On the Operation status panel, view the status information of an ongoing operation. Click Additional info to view more details about how the operation is progressing and what activities of the operation are being carried out.

Documentation enhancements for Business Intelligence reports

Learn how to use Business Intelligence (BI) reports in BMC Helix Knowledge Management by ComAround. You can access help articles about different report types in ComAround Knowledge . These help articles provide information about benefits, structure, data, and usage of a specific report.

For more information about BI reports, refer to the following articles: 

• Accessing and navigating Business Intelligence reports (ComAround)
• Library report (ComAround)
• Created report (ComAround)
• Tags report (ComAround)
• Article Quality Index report (ComAround)
• Flags report (ComAround)
• Click-Through Rate report (ComAround)
• Searches per article report (ComAround)
• Findability report (ComAround)
• Shares report (ComAround)
• Visits report (ComAround)
• Views report (ComAround)

For more information about how to access help articles for BMC Helix Knowledge Management by ComAround, see Accessing product documentation provided by help articles.

Documentation enhancements for the Decision tree tool

Learn about decision trees in BMC Helix Knowledge Management by ComAround and how to use them. 

You can access help articles about decision trees in ComAround Knowledge . These help articles describe decision trees, their structure, and benefits. They also provide step-by-step instructions to create, translate, and publish decision trees for your users. 

For more information about decision trees, refer to the following articles: 

• Decision trees (ComAround)
• Creating decision trees (ComAround)
• Publishing and featuring decision trees in the Self-Service portal (ComAround)
• Machine translating decision trees (ComAround)
• Deleting decision trees (ComAround)

For more information about how to access help articles for BMC Helix Knowledge Management by ComAround, see Accessing product documentation provided by help articles.

22.1.05

Use the Article Association report to analyze the usage patterns of knowledge articles

In the Article Association report, view the number of knowledge articles associated with incidents or cases. This report helps you analyze the usage patterns of articles and the usefulness of your knowledge content to resolve problems. With this report, you can also determine how your knowledge articles can be reused to solve similar issues in the future. 

Use English (United Kingdom) as a new system language

Use the English (United Kingdom) language variation as a new system language in BMC Helix Knowledge Management by ComAround. You can create knowledge articles in this language variation and set your portal interface accordingly. 

Schedule the change of knowledge states

Plan and schedule the automatic change of your article's knowledge state on a specific date. For example, you can schedule automatic publishing or unpublishing of your knowledge articles.

Important: This functionality replaces the Period of validity feature that is no longer available in BMC Helix Knowledge Management by ComAround. 

What else changed in this release

{
  "processing": 0,
  "finished": 0
}

{
  "processing": 0,
  "finished": 0,
  "location": "/v2/content/100000615"
}

22.1.04.01

This is a maintenance-only release and does not include product updates.

22.1.04

Set idle timeout for knowledge portals

For security reasons, knowledge managers can configure the idle timeout setting for BMC Helix Knowledge Management by ComAround. By using this setting, the system logs out users who have been inactive for a specific period of time. The default idle timeout value is 20 minutes, and the maximum value is 480 minutes.

Learn how to configure the idle timeout setting for knowledge portals in Setting idle timeout for knowledge portals .  

Get improved search statistics by sharing integration data via APIs

Use the following API methods that belong to Public v.2 APIs to   post search statistics from your product integration with BMC Helix Knowledge Management by ComAround and make it available in Power BI reports:

• Statistics_Search —Post the search query information. 
• Statistics_SearchClick —Post clicks from the search results.

Use Operations_Get and Operations_Status APIs

Use the following API methods that belong to Public v.2 APIs to get information about knowledge articles and the operation status: 

• Operations_Get—Obtain information about the location of a knowledge article, including the article ID. 
• Operations_Status—Obtain information about the status of the operation.  

Increased content security by not showing article titles in Operation status

Increased security measures are introduced to protect your knowledge content from unintended exposure to users who are not authorized to access it. The Operation status panel no longer shows a full article title. Instead, only the article ID and operation name are displayed. For example, the Operation status panel shows the following message instead of the article title: 12345: has successfully been made searchable. As a result, users cannot accidentally see article titles that they aren't allowed to view in the Operation status panel. 

Removed old encryption ciphers for the product API

The following ciphers are not supported due to a known weakness. Any calls made to the BMC Helix Knowledge Management by ComAround API from a client using these ciphers will be denied.

• TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA
• TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA

22.1.03

Enhanced content accessibility

Benefit from the improved content accessibility when you use BMC Helix Knowledge Management by ComAround. The following enhanced accessibility options are available to you: 

• View text alternatives for icons. 
• Add alternative text to videos that are embedded into your articles.
• Create captions for videos that are added to your articles.
• Skip headers that are repeated on multiple pages in BMC Helix Knowledge Management by ComAround. 
• View article states as text instead of relying on graphical representation of this information in the user interface.

22.1.02

Receive changed responses for the /content and /contenteditor API methods

If your application is integrated with BMC Helix Knowledge Management by ComAround via ComAround Connect API , change your integration implementation to receive the 202 response instead of the 201 and 200 responses for the /content and /contenteditor API methods. The responses are changed for all versions (V1, V2, and V3) of these API methods. The following responses are returned for POST, PUT, and DELETE:

With this API update, a server stops waiting for a process to be completed before returning an answer. Instead, it answers right away, and then continues processing the request in the background. Running processes in the background improves the user experience and enables scalability of the entire application because the server can accept requests for other processes without the need to maintain the agent’s connections to the server until the process has been completed.

Login algorithm updated for local user passwords  

The login algorithm for local user passwords is updated to comply with the BMC cryptography policy. This change might affect your ability to log in to BMC Helix Knowledge Management by ComAround. To be able to log in, you and your users must change a password in the following cases: 

• If you or your users use a local username and password (not the Active Directory username and password) and have not logged in since 1 August 2021

• If the password is older than one year

Knowledge workers with the Manager role can reset passwords in BMC Helix Knowledge Management by ComAround.

Removed old encryption ciphers for the product API

The following ciphers are no longer supported due to a known weakness. Any calls made to the BMC Helix Knowledge Management by ComAround API from a client using these ciphers will be denied.

• TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA
• TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA
• TLS_RSA_WITH_AES_128_GCM_SHA256
• TLS_RSA_WITH_AES_256_CBC_SHA256
• TLS_RSA_WITH_AES_128_CBC_SHA256
• TLS_RSA_WITH_AES_256_CBC_SHA
• TLS_RSA_WITH_AES_128_CBC_SHA

The following ciphers are supported:

• TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384
• TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256
• TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
• TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
• TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384
• TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256
• TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
• TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256
• TLS_RSA_WITH_AES_256_GCM_SHA384
• TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA
• TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA

22.1.01

This is a maintenance-only release and does not include product updates.

22.1

This is a maintenance-only release and does not include product updates.