Use cases
Consult the following use cases for information about how to achieve value with BMC Helix Virtual Agent.
Use case | Business value | Products used |
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| Self-service through BMC Helix Virtual Agent in BMC Digital Workplace Advanced | Enables users to interact with BMC Helix Virtual Agent in natural language and request services in BMC Helix Digital Workplace Advanced Catalog or search for knowledge articles in a conversational interface. |
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| Self-service through BMC Helix Virtual Agent in BMC Helix Business Workflows | Enables users to interact with BMC Helix Virtual Agent in natural language and create cases in BMC Helix Digital Workplace Advanced Catalog or search for knowledge articles in a conversational interface. |
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| Utilizing multiple chatbots for each line of business | Enables administrators and application business analysts to create multiple specialized chatbots on a single BMC Helix Innovation Suite environment. |
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| Leveraging BMC Helix Virtual Agent UI in your application | Enables an administrator to embed the BMC Helix Virtual Agent UI in any application that is not developed on BMC Helix Innovation Suite. |
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| Leveraging live chat capability | Enables an administrator to provide live chat capability for users by configuring BMC Helix Virtual Agent. |
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| Leveraging application data to add context in a chat conversation | Enables an administrator to eliminate the need for end users to answer obvious questions by providing the data to BMC Helix Virtual Agent. BMC Helix Virtual Agent uses this data in appropriate context during a chat conversation. |
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| Utilizing chat-enabled services from BMC Helix Digital Workplace Advanced in BMC Helix Virtual Agent | Enables administrators to easily chat-enable and import services from BMC Helix Digital Workplace Catalog to chatbot. |
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| Localizing chatbot conversations by using real-time translation | Enables an administrator to localize chatbot conversations by leveraging real-time translation providers such as Google Cloud Translation Service or Microsoft Translator Speech API. |
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Enables users to interact with BMC Helix Virtual Agent and request services in their locale. |
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| Enabling notifications and broadcasts in chatbot | Enabled end users to view and dismiss in-app notifications or broadcasts from chatbot without navigating to BMC Helix Digital Workplace Advanced. |
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| Leveraging the Automation Anywhere connector to automate a task or a manual flow | Enable administrators and application business analysts to use Automation Anywhere Robotic Process Automation (RPA) to automate any task or a manual flow within your application or business process by using the Automation Anywhere connector. |
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| Leveraging machine learning metrics to improve chatbot predictability | Enables administrators to provide chatbot capabilities for an application so that the chatbot correctly responds to user queries, understands the chat context, and performs tasks on behalf of the end users. You must train IBM Watson Assistant to work with your data by creating intents, entities, and dialog in IBM Watson Assistant (that serve as training data for chatbot). |
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| Leveraging knowledge from BMC Helix Knowledge Management by ComAround | Enables administrators to configure BMC Helix Knowledge Management by ComAround as a knowledge source for BMC Helix Virtual Agent. |
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