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This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Tutorial: Implementing use cases with Chatbot Starter Kit

As more and more BMC Customers leverage BMC Helix Digital Workplace Catalog, the more they are starting to leverage BMC Helix Chatbot to help their customers access these services via omni-channel end-user experiences.
To help accelerate your BMC Helix Chatbot roll out, BMC has developed the Chatbot Starter Kit. The Chatbot Starter Kit provides several example use cases that you can utilize within your own chatbot implementation. The use cases range from IT and HR related services to a weather forecast service as well as giving your chatbot the ability to engage in small talk.
Before we start, we will be making the following assumptions that your organization has a basic understanding and have internalized the following chatbot topics:

  • The mission and benefits of BMC Helix Chatbot enablement within your organization.
  • The scope of the chatbot (i.e. understanding the use cases you want to enable, as well as the chatbot channels you want to enable)
  • The roles played by individuals and groups within your organization regarding chatbot enablement.
  • Familiarity with IBM Watson Assistant fundamentals such as Intents, Entities and Dialogs used by BMC Helix Chatbot.

Where to go from here

Module 1 - Installing the Chatbot Starter KitIn this module, you will install the Chatbot Starter Kit and import the components, BMC Helix Digital Workplace Catalog services, and the BMC Helix Innovation Studio content package.
Module 2 - Implementing chatbot use cases for BMC Helix Digital Workplace Catalog servicesIn this module, you will implement BMC Helix Digital Workplace Catalog service use cases that are chat-enabled within the Starter Kit.
Module 3 - Implementing Chat-enabled use cases that are not in BMC Helix Digital Workplace CatalogIn this module, you will implement the use cases that are chat-enabled, but are not a part of BMC Helix Digital Workplace Catalog.
Module 4 - Improving chat user experience by modifying IBM Watson DialogIn this module, you will implement the use cases to improve the user experience by modifying the IBM Watson Assistant Dialog.
Module 5 - Using the Chatbot Starter Kit Services for your implementationIn this module, you will learn to leverage one or more use cases in the Starter Kit for your own Chatbot implementation.
Module 6 - Implementing Chatbot roll out campaign use casesIn this module, you will implement use cases that can be used for your initial Chatbot roll out to your organization, in order to spark some excitement and feedback.

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