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This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Reporting and analyzing chatbot usage

BMC Helix Virtual Agent provides the out-of-the-box dashboard, which displays chatbot usage metrics. Customers can analyze the chatbot usage to determine the overall performance, effectiveness, and return of investment of the BMC Helix Virtual Agent with the help of the dashboard and usage metrics. 

As an administrator, you can create reports according to your requirements. Customers can use reports to understand the chatbot usage, chatbot accuracy, which queries were solved, which events are successful or unsuccessful, and so on.


The following video (4:23) provides an overview of the BMC Helix Virtual Agent reports:



 https://youtu.be/e6qE_A2x0lk

The following table lists the different ways in which you can analyze your chatbot usage:

ActionReference

Analyzing and tracking out-of-the-box events, event statistics, and reports usage reports.

BMC Helix Virtual Agent reporting events
Tracking custom events, event statistics, and generating reports.Tracking and generating chatbot usage reports

Viewing the out-of-the-box chatbot dashboards in BMC Helix Dashboards.

Viewing and generating chatbot reports in BMC Helix Dashboards

Viewing the out-of-the-box chatbot dashboards in BMC Helix Dashboards.

Viewing BMC Helix Virtual Agent reports in BMC Helix ITSM: Smart Reporting
Measuring the cognitive service consumption for chatbot.

Measuring the cognitive service consumption Open link

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