This documentation supports the 21.3 version of BMC Helix Virtual Agent, which is available only to BMC Helix customers (SaaS).

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix Virtual Agent 21.3, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known and corrected issues

Support information

BMC Helix Innovation Suite Release notes and notices Open link


The following updates have been added since the release of the product:

Date

Summary

Reference
May 24, 2024

BMC announces the end-of-life plan for Telemetry version 20.08.x.

Statement of direction: End-of-life plan for Telemetry version 20.08.x
January 29, 2024

Issues that were fixed in this patch and issues that remain open

21.3 patches
September 5, 2023

Issues that were fixed in this patch and issues that remain open

21.3 patches
June 15, 2023

Issues that were fixed in this patch and issues that remain open

21.3 patches
January 23, 2023

Issues that were fixed in this patch and issues that remain open

21.3 patches
December 20, 2022

Issues that were fixed in this patch and issues that remain open

21.3 patches
December 1, 2022

Issues that were fixed in this patch and issues that remain open

21.3 patches
September 2, 2022

Issues that were fixed in this patch and issues that remain open

Enable Microsoft Teams in a chatbot application by using Developer Portal.

21.3 patches
May 23, 2022

This patch includes the following enhancement: 

  • Ability to route live chat requests to a specific topic

Issues that were fixed in this patch and issues that remain open

21.3 patches
March 21, 2022Issues that were fixed in this patch and issues that remain open21.3 patches
February 8, 2022Issues that were fixed in this patch and issues that remain open21.3 patches
November 19, 2021Issues that were fixed in this patch and issues that remain open21.3 patches
October 4, 2021

BMC Helix Virtual Agent includes the following enhancements:

  • View BMC Helix Virtual Agent Chatbot Overview and Chatbot User dashboards in BMC Helix Dashboards.
  • View multiple choice options as a list of cards when using BMC Helix Virtual Agent with Microsoft Teams mobile app.
21.3 enhancements

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